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Solved Can't access Facebook

Discussion in 'Web & Email' started by boydphoto, Aug 15, 2019.

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  1. boydphoto

    boydphoto Thread Starter

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    boyd
    It won't open, no matter what I do.
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Do you get any message when trying?
     
  3. boydphoto

    boydphoto Thread Starter

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    No message; just no access to FB.
     
  4. flavallee

    flavallee Trusted Advisor

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    Are you saying you can't load the Facebook home page, or are you saying you can't log into your account?

    ----------------------------------------------------------------
     
  5. boydphoto

    boydphoto Thread Starter

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    can't load either the FB homepage or my account.
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    What browser are you using?
     
  7. boydphoto

    boydphoto Thread Starter

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    Chrome. Thanks for the reply, Cookiegal!
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Have you tried another browser as a test?
     
  9. flavallee

    flavallee Trusted Advisor

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    I used both the Internet Explorer 11.0.140 and Mozilla Firefox Quantum 68.0.2 browsers, and the Facebook home page loaded just fine.

    I don't have a Facebook account, so I couldn't try to log in.

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  10. boydphoto

    boydphoto Thread Starter

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    I just did, CG. I was able to access it via EDGE. That will probably help me find the problem now. Thanks, Boyd.
     
  11. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Yes, it indicates it's likely a problem with the browser. You could try clearing the cache and cookies and if that doesn't work a complete browser reset, if you don't have too many custom settings.
     
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