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Can't access Google. Help me forums, you're my only hope!

Discussion in 'Networking' started by nickackerman, May 19, 2006.

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  1. nickackerman

    nickackerman Thread Starter

    Joined:
    May 19, 2006
    Messages:
    3
    Hi All--

    Starting yesterday, I haven't been able to access Google.com or Gmail.com. I've scanned my computer with Ad-Aware, Spybot, CWShredder, Systemec's Qhosts remover, and my virus scanner, and come up with nothing. I took the liberty of making a HijackThis log, perhaps someone could help me out by looking it over?

    Thanks so much!
    Nick

    -------

    Logfile of HijackThis v1.99.1
    Scan saved at 1:17:14 AM, on 5/19/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\basfipm.exe
    C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    C:\Program Files\Network Associates\VirusScan\mcshield.exe
    C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
    C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Apoint\Apoint.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Dell\QuickSet\quickset.exe
    C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
    C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
    C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
    C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
    C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Apoint\Apntex.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Google\Gmail Notifier\gnotify.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Folding@Home\winFAH.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
    C:\Program Files\Folding@Home\FahCore_78.exe
    C:\Program Files\iTunes\iTunes.exe
    C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\Trillian\trillian.exe
    C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bc.edu/bcinfo
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.bc.edu/bcinfo
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
    O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
    O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
    O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
    O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [kdx] C:\WINDOWS\kdx\khost.exe -all
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - Startup: Folding@Home 5.03.lnk = ?
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O8 - Extra context menu item: Download all by Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
    O8 - Extra context menu item: Download by Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
    O8 - Extra context menu item: Download selected by Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
    O8 - Extra context menu item: Download web site by Free Download Manager - file://C:\Program Files\Free Download Manager\dlpage.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.bc.edu/bcinfo
    O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://zone.msn.com/bingame/luxr/default/mjolauncher.cab
    O16 - DPF: {A7ECD556-D6F6-4F41-8C6B-14AB246801A0} (Secure Delivery) - http://cdn.digitalcity.com/video/kdx.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/web_games/popcap/insaniquarium/popcaploader_v6.cab
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
    O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe
    O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: McAfee Framework Service (McAfeeFramework) - Unknown owner - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe" /ServiceStart (file missing)
    O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
    O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
    O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
    O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
     
  2. nickackerman

    nickackerman Thread Starter

    Joined:
    May 19, 2006
    Messages:
    3
    Just an update:

    I'm accessing the internet on a wireless network in my house. I just checked another computer that connects to the network directly via cable, and it can't access google either.

    Any help is appreciated, thanks!
    Nick
     
  3. paulb100

    paulb100

    Joined:
    Mar 17, 2005
    Messages:
    1,836
    what happens when you try to access google?

    which browser do you use?
     
  4. paulb100

    paulb100

    Joined:
    Mar 17, 2005
    Messages:
    1,836
    have you looked at Internet settings on the security tab and looked to see if google has been added to the re-stricted sites list?
     
  5. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,553
    Both those computers are connecting to the internet through the same router? If so, maybe somebody set the router to restrict access to those sites.

    Try accessing http://72.14.207.99
    If you get the google.com page, probably your ISP's servers are having some kind of trouble with those names.
     
  6. nickackerman

    nickackerman Thread Starter

    Joined:
    May 19, 2006
    Messages:
    3
    Thanks very much guys, luckily I'm only on this router for the weekend, I'll revive this thread if for some reason I can't access the sites back on a different connection, but if not, consider this case closed.
     
  7. Modulated

    Modulated

    Joined:
    Mar 26, 2007
    Messages:
    2
    I'm actually having the same exact problem as the last guy, almost word for word. Any help?
     
  8. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,553
    "almost word for word"

    Well, if that includes "only on this router for the weekend" your troubles are over. :)

    If not, what happened when you tried the suggestions in posts #4 and #5? For any more help with your problem, you'll have to describe your network and computer(s). Since this is pretty much a dead thread I guess you might get away with continuing instead of starting your own.
     
  9. jwinathome

    jwinathome

    Joined:
    Mar 9, 2007
    Messages:
    319
    Start > Run > CMD > at the prompt : ipconfig /flushdns

    I want to see this work for at least one person before I die.
     
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