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Can't access google webpage

Discussion in 'Virus & Other Malware Removal' started by rod61, Oct 10, 2008.

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  1. rod61

    rod61 Thread Starter

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    Does anybody how to fix this: I am having problems accessing the Google webpage. I can't use Google Talk. When I go to google.com it takes me to a webpage called caidos.net
    I have been looking on the net for a solution but nothing seems to work. I scanned my computer with Avast and also with anti spyware software. I made sure the page is not blocked in my internet settings. As a matter of fact I tried blocking the caidos,net page from showing, but it doesn't do it!!
    Obviously, I have some kind of virus, but how do I remove it?

    Thanks for your help.

    Rod
     
  2. Techmonkeys

    Techmonkeys

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    Click start > run > cmd > ok

    Now in the command prompt window that has appeared, type: ping www.google.com and press enter.

    This will then say something like:

    What you need to do is let us know the IP addres the 4 sets of numbers separated by a period.
     
  3. rod61

    rod61 Thread Starter

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    The IP address is 208.109.237.212

    I hope you can help me with this, I'm going nuts!
     
  4. Techmonkeys

    Techmonkeys

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    Click again on START > RUN > c:\windows\system32\drivers\etc\hosts > OK

    It should ask you to select a program to open the file with, choose notepad.

    When it opens, scroll down to tyhe bottom of the file and the last line should be

    127.0.0.1 localhost

    Can you confirm if this is the case?
     
  5. rod61

    rod61 Thread Starter

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    Yes!! That is the case

    127.0.0.1 localhost
     
  6. Techmonkeys

    Techmonkeys

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    Are you using Internet Explorer or Firefox?
     
  7. rod61

    rod61 Thread Starter

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    I'm using Internet Explorer.

    Always wanted to change but I'm afraid of losing features.
     
  8. Techmonkeys

    Techmonkeys

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    Ok check this for me

    Open Internet Explorer, click on Tools > Internet Options > Connection (tab) > LAN Settings.

    Towards the bottom, you will see a box that says "use a proxy server for your LAN" is this box ticked?

    What features are you worried about losing?
     
  9. rod61

    rod61 Thread Starter

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    No, that box is not ticked.

    About Internet Explorer, I really don't know, I guess I am so used to using Internet Explrere that I am afraid to change.
     
  10. Techmonkeys

    Techmonkeys

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    Ok well lets take a trial run of Firefox :) Just to help us locate the problem.

    Download firefox from http://www.mozilla-europe.org/en/firefox/

    install it, when it runs the first time it will ask if you want to import from IE, say yes to the bookmarks, but no to anything else.

    Now can you access google in Firefox or does it go to the same problem page?
     
  11. rod61

    rod61 Thread Starter

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    Downladed firefox and I got the same problem.

    I got his message:
    www.google.com uses an invalid security certificate.

    The certificate is not trusted because it is self signed.
    The certificate is only valid for ip-208-109-237-212.ip.secureserver.net.

    (Error code: sec_error_untrusted_issuer)
     
  12. Techmonkeys

    Techmonkeys

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    I think it is possible even thought have run your AV and anti-spyware, that you do indeed have malware on your system.

    I am reporting this post to the admins so that a specialised Tech Guy anti-malware person can help you further.
     
  13. ~Candy~

    ~Candy~ Retired Administrator

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    Is the time, date and year on your computer correct?
     
  14. dvk01

    dvk01 Moderator Malware Specialist

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    First Name:
    Derek
    Please visit Combofix Guide & Instructions for instructions for downloading and running ComboFix: especially follow the advice about installing the recovery console

    Post the log from ComboFix when you've accomplished that, along with a new HijackThis log.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall

    Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
    Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell us when you reply
     
  15. ~Candy~

    ~Candy~ Retired Administrator

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    That IP points to Go Daddy.

    http://ws.arin.net/whois/

    Strange. I see you have Derek here now, so, you're in good hands :)
     
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