can't access google

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

kickapebble

Thread Starter
Joined
Jan 18, 2013
Messages
1
hello,
For a while, I have been unable to access google, so I can't download chrome, or even use firefox as it appears to use google. I can't access an online class of mine using explorer, and was told to use firefox or chrome. When I try to access google, I get what looks like a "unable to access webpage" screen, written in chinese or japaneze. I took a screen shot, please see attachment. Thank you for the help, this is a huge pain in the ...
 

Attachments

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,754
Check your HOSTS file (google should not be in it).

Also ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
This sounds a lot like malware to me. Once you've finished TerryNet's instructions, I suggest doing the following:

Start a thread in the Virus & Other Malware Removal section of this site.

Before you post though, you need to read THIS guide.

Only Trusted Advisors
or Malware Removal Experts
are allowed to analyze HijackThis logs or help with malware removal of any kind.

If anyone without these designations offers advice on malware removal, do not follow them, and report their post.
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
I agree with both of you guys on this one.

If kickapebble does not come from an Asian country, then there might be a Google redirect through an Asian IP address in the HOSTS file.


Browse to:

C:\WINDOWS\system32\drivers\etc

Click on hosts.

Choose Notepad from the list of programs to open the file with.

Copy the content and paste it into your next reply.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top