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can't access google

Discussion in 'Web & Email' started by kickapebble, Jan 18, 2013.

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  1. kickapebble

    kickapebble Thread Starter

    Jan 18, 2013
    For a while, I have been unable to access google, so I can't download chrome, or even use firefox as it appears to use google. I can't access an online class of mine using explorer, and was told to use firefox or chrome. When I try to access google, I get what looks like a "unable to access webpage" screen, written in chinese or japaneze. I took a screen shot, please see attachment. Thank you for the help, this is a huge pain in the ...

    Attached Files:

  2. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    Check your HOSTS file (google should not be in it).

    Also ...

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:


    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
  3. TheShooter93

    TheShooter93 Malware Specialist

    Jul 9, 2008
    First Name:
    This sounds a lot like malware to me. Once you've finished TerryNet's instructions, I suggest doing the following:

    Start a thread in the Virus & Other Malware Removal section of this site.

    Before you post though, you need to read THIS guide.

    Only Trusted Advisors [​IMG] or Malware Removal Experts [​IMG] are allowed to analyze HijackThis logs or help with malware removal of any kind.

    If anyone without these designations offers advice on malware removal, do not follow them, and report their post.
  4. Phantom010

    Phantom010 Trusted Advisor

    Mar 9, 2009
    I agree with both of you guys on this one.

    If kickapebble does not come from an Asian country, then there might be a Google redirect through an Asian IP address in the HOSTS file.

    Browse to:


    Click on hosts.

    Choose Notepad from the list of programs to open the file with.

    Copy the content and paste it into your next reply.
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