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Can't access hotmail, ie,oe, thunderbird

Discussion in 'Web & Email' started by Bearspa, Feb 15, 2005.

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  1. Bearspa

    Bearspa Thread Starter

    Joined:
    Apr 5, 2004
    Messages:
    96
    I have Win XP Home [email protected] I use Firefox and Thunderbird. I had cleared my cache, cookies, download manager history, and history, plys did a Disk Cleanup. Now, I cannot access any of my e-mail accounts, i.e., Hotmail through Firefox, or AT&T through Thunderbird. When I try to do so, I get a mesage that says:
    error establishing an encrypted connection to loginnet.passport.com, error code: -8075

    Looked up MSN KB, and couldn't find 8075.

    I can access other sites through Firefox, but the system feels very sluggish, and, occasionally, I get the same error message.

    I have Norton AV and Internet Security.

    I was able to access my e-mail through another computer.

    What is wrong with this machine?

    TIA.
     
  2. Bearspa

    Bearspa Thread Starter

    Joined:
    Apr 5, 2004
    Messages:
    96
    More information that might help diagnose the problem:

    1. Spybot and Adaware did not report any problems.

    2. Here is the output of CWShredder:

    Found Hosts file: C:\WINDOWS\system32\drivers\etc\hosts (734 bytes, A)
    Shell Registry value: HKLM\..\WinLogon [Shell] Explorer.exe
    UserInit Registry value: HKLM\..\WinLogon [UserInit] C:\WINDOWS\system32\userinit.exe,
    Found Win.ini file: C:\WINDOWS\win.ini (690 bytes, A)
    Found System.ini file: C:\WINDOWS\system.ini (227 bytes, A)


    3. Here is the output from HJT:

    Logfile of HijackThis v1.96.2
    Scan saved at 10:32:09 AM, on 2/15/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    C:\WINDOWS\System32\tcpsvcs.exe
    C:\WINDOWS\system32\slserv.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
    C:\Logitech\MouseWare\system\em_exec.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\Java\jre1.5.0\bin\jusched.exe
    C:\WinPatrol\winpatrol.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\SpyBot\TeaTimer.exe
    C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
    C:\Program Files\BigFix\BigFix.exe
    C:\Spysubtract\SpySub.exe
    C:\Pilot\AlarmApp.exe
    C:\Program Files\AT&T\WnClient\Programs\WNConnect.exe
    C:\PROGRA~1\AT&T\WnClient\Programs\WNCSMS~1.EXE
    C:\Firefox\firefox.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\AdAware\Ad-aware.exe
    C:\WINDOWS\system32\slrundll.exe
    C:\emailclean\eCleaner.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\HiJack\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.worldnet.att.net/ie4/search/index.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://by101fd.bay101.hotmail.msn.c...0000000001&a=20bdbe55915187c3848a69967c488676
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AT&T Worldnet Service
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Acrobat\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\SpyBot\SDHelper.dll
    O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
    O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: (no name) - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - (no file)
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
    O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
    O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe
    O4 - HKLM\..\Run: [WinPatrol] C:\WinPatrol\winpatrol.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKCU\..\Run: [TClockEx] C:\DateTime\TClockEx\TCLOCKEX.EXE
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\SpyBot\TeaTimer.exe
    O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    O4 - Startup: Alarm Manager.LNK = C:\Pilot\AlarmApp.exe
    O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: SpySubtract.lnk = C:\Spysubtract\SpySub.exe
    O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: Download &all with DAP - C:\DAP\dapextie2.htm
    O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O8 - Extra context menu item: Search Using Copernic Agent - C:\Copernic Agent\Web\SearchExt.htm
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra 'Tools' menuitem: Launch Copernic Agent (HKLM)
    O9 - Extra button: Fill Forms (HKLM)
    O9 - Extra 'Tools' menuitem: Fill Forms &] (HKLM)
    O9 - Extra button: Save (HKLM)
    O9 - Extra 'Tools' menuitem: Save Forms &[ (HKLM)
    O9 - Extra button: Copernic Agent (HKLM)
    O9 - Extra button: RoboForm (HKLM)
    O9 - Extra 'Tools' menuitem: RF Toolbar &2 (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://E:\content\include\XPPatchInstaller.CAB
    O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
    O16 - DPF: {8B1BC605-C593-4865-8F5B-05517F0CD0BB} (MSSecurityAdvisorCD Class) - file://E:\Content\include\msSecUcd.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{19B93E4A-8785-433C-9BC3-00125CC43C2B}: NameServer = 204.127.129.4 12.102.244.2
    O17 - HKLM\System\CS1\Services\Tcpip\..\{19B93E4A-8785-433C-9BC3-00125CC43C2B}: NameServer = 204.127.129.4 12.102.244.2


    4. Also, I keep losing my dialup connection to the Internet.

    Thanks.
     
  3. Bearspa

    Bearspa Thread Starter

    Joined:
    Apr 5, 2004
    Messages:
    96
    Problem solved by Mozilla---please ignore thread.
     
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