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Can't access internet or internet wizard

Discussion in 'Windows 7' started by samrah, Dec 13, 2011.

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  1. samrah

    samrah Thread Starter

    Dec 13, 2011
    Hi all,

    For some reason my hp notebook will not connect to the internet, its just stopped working recently and I cant seem to find the problem.

    It says I have signal to my router.

    When I open the browser it says I am not connected, if I try and run the connection wizard/ diagnosis it says

    an error occured while troubleshooting
    an unexpected error has occurred, the troubleshooting wizard can't continue.

    package id: networkdiagnostics
    path: c:\windows\diagnostics\system\networking
    error code" 0x80070522
    source: engine
    context: restricted

    Sorry if this is very basic but I seem to be having big problems trying to sort it out! Any help would be greatly appreciated.
  2. haycg


    Jun 11, 2007
    I have an HP Desktop, never used a notebook.
    Start - All Programs - HP - HP Support Assistant - Trouble Shoot -
    Network and Internet connectivity - Here you can trouble shoot Internet
    connection issues.
    Next on the same page.
    HP Network Check, I've not used any of this. Just letting you know it's
  3. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:


    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
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