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Can't access media sever outside of home network (WAN)

Discussion in 'Networking' started by Qman18, Nov 30, 2019.

  1. Qman18

    Qman18 Thread Starter

    Aug 16, 2012
    I have a media sever application (Emby) installed on my home computer and I am having trouble accessing it outside of my home network (WAN). However, within my home network (LAN), I an access the media server on other devices.

    Here is what I have done so far:

    1. I have an Arris Router and in the firewall settings I have opened the port assigned to the media server. When I go to canyouseeme.org and put in my WAN address and port number it says that it can see the service and that it is not blocking the port.
    2. Under Packet Filter in the Arris Router, I am enabling the router to pass packets from the destination port of the media server.
    3. In Windows Firewall, under Inbound and Outbound Rules, the port of the media server is enabled.
    Is there anything else I should do? Thanks.

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 10 Home, 64 bit, Build 18362, Installed 20190829095014.000000-300
    Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz, Intel64 Family 6 Model 60 Stepping 3, CPU Count: 4
    Total Physical RAM: 8 GB
    Graphics Card: AMD Radeon HD 6450, 1024 MB
    Hard Drives: C: 924 GB (656 GB Free);
    Motherboard: Dell Inc. 088DT1, ver A01, s/n F7DGR22.CN7016347J02IC.
    System: Dell Inc., ver DELL - 1072009, s/n F7DGR22
    Antivirus: Windows Defender, Enabled and Updated
  2. lunarlander


    Sep 21, 2007
    What is the model of the Arris Router ? Need to look up the manual to see what configurations need to be done.
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