can't access nas drive

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

bampot100

Thread Starter
Joined
Jul 18, 2018
Messages
5
Hi
I have a seagate 2TB Nas drive which I can no longer access from any other device on the network. It shows as a media server in the network under file explorer. Acessing the router (BT smart hub router) shows it as an ethernet connection with an ip address 192.168.1.66. However it shows 0B and 0B as if there is no content. There are 2 folders on the drive but I cannot seem to access them normally. On some occasions they will suddenly appear under file explorer but I cannot access the content but I know the data is still there as I was able to see the used and unused under properties but when I try to access them windows states it can't access the folders or the drive. When I double click the the media server entry in file explorer it opens a web page as a twonky server and this has never happened before!! though nothing happens when i try to acess anything under settings etc!!Have tried resetting the nas drive using the reset button but it doesn't appear to change anything.
I know I probably ren't explaining this very well but I am at a loss why this has happened and wether i can revert back to normal in some way.
 

managed

Allan
Trusted Advisor
Spam Fighter
Joined
May 24, 2003
Messages
14,223
Hi bampot100 and welcome to TSG.

How is that Nas hard drive connected to your network ?
 

bampot100

Thread Starter
Joined
Jul 18, 2018
Messages
5
Hi
Its a direct wired adsl cable to the router. when i open fie explorer and choose network it appears under media devices and also storage as seagate 40-F566 but won't allow me to open it under storage
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,758
What is a "direct wired adsl cable"??? Are you sure it is not an ethernet connection?
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,758
Take this with the proverbial grain of salt, as I know nothing about NAS drives. Based on my experience with other devices I think that the drive has failed. Is it possible to connect it directly to a computer, maybe by USB?

Before doing anything wait for some better advice from Allan or others.
 

bampot100

Thread Starter
Joined
Jul 18, 2018
Messages
5
Hi Terry
Have tried the direct ethernet connection to laptop but to no avail. I don't think the drive has failed as at one point I could see the 2 folders on the drive and had the overall used and free space on the drive under properties but still can't access the drive seems very odd but think it may have something to do with the ip address allocated to the nas
Gerry
 
Joined
Jun 23, 2003
Messages
161
have you check the NAS itself, it should have a interface normally with most NAS to see if the files are still there.

Check to see if it needs a firmware update for it.

Have you try rebooting the NAS?

It is possible it could be failing due to a drive which the interface should tell you.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top