A while ago, I was working on my PC, running Win98, online and running Kazaa and MSN Messenger. I left it alone for an hour or so, and when I came back, there was an error and my system hung up. Didn't think to much of it, just did a ctrl-alt-del. When it was restarting, I got the message in DOS that he couldn't find the files savrt.vxd and savrtpel.vxd in the c:/program files/norton/ folder. After clicking them away, my computer hung up on my Windows desktop, just showing the wallpaper, no icons or start-button, nothing. I figured it was a program error in Norton that caused this problem (I installed Norton about a week earlier), and came up with the brilliant idea of deleting the c:/program files/norton/ folder in dos. Of course, that didn't help very much, and I started getting a little panicky. I searched on the internet, and found other people who got the same error messages from Norton, but none of them seamed to have a windows lock-up like me. I found the two missing files on the internet, and put them in the Norton folder, resulting that I no longer get the Dos error message, but get a message in windows saying:
NAV Auto-Protect - Unable to determine the location of the config files
After I clicking this away, I get:
Explorer - This program made an invalid error and is closed
After this I get on the locked up desktop, the only response I get is when I press ctrl-alt-del, I get the program box, saying only "Ptudfapp" is running. I'm a bit desperate here, there's a lot of work and files still on my computer, which I can only access using a floppy in DOS, so it's quite hopeless. What can I do?
-Can I re-install Win98 (or even XP), without the risk of losing my files?
-Can I access Win in any way, so I can use my CD-R or Zip-Drive to evacuate the files?
-If neither works, can I burn my data away in DOS?
Please, any help would be appreciated!
PeeJay
NAV Auto-Protect - Unable to determine the location of the config files
After I clicking this away, I get:
Explorer - This program made an invalid error and is closed
After this I get on the locked up desktop, the only response I get is when I press ctrl-alt-del, I get the program box, saying only "Ptudfapp" is running. I'm a bit desperate here, there's a lot of work and files still on my computer, which I can only access using a floppy in DOS, so it's quite hopeless. What can I do?
-Can I re-install Win98 (or even XP), without the risk of losing my files?
-Can I access Win in any way, so I can use my CD-R or Zip-Drive to evacuate the files?
-If neither works, can I burn my data away in DOS?
Please, any help would be appreciated!
PeeJay