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Can't Acquire Network Address

Discussion in 'Networking' started by depawl, Jan 17, 2006.

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  1. depawl

    depawl Thread Starter

    Joined:
    Oct 13, 2001
    Messages:
    157
    I'm trying to get connected to Verizon DSL for the first time, I have a Dell Dimension running XP, I've gone through the install and can't get a connection. I have the icon in the task bar showing the two computers trying to connect, when I hold the mouse over it it says: "acquiring network address", but it never does. I was on the phone today with Verizon tech support, he tried everything he could think of: couldn't ping anything, tried setting manual ip addresses instead of automatic, tried connecting with USB instead of Ethernet, his final suggestion was that the nic is faulty, however this doesn't make sense to me since it didn't work through USB either. The computer can connect fine through my old dial up connection.
    I tried the install with a second computer (Toshiba laptop) and it worked fine, so the problem is definitely something to do with the Dell. I don't have a screenshot or text file for ipconfig on the Dell, but I know that all of the addresses are 000.000.0.0 (or something like that).
    Thanks in advance for any help.
     
  2. CarlssonMB

    CarlssonMB

    Joined:
    Oct 30, 2004
    Messages:
    809
    Are you connecting directly to a modem or to a router/switch?
     
  3. depawl

    depawl Thread Starter

    Joined:
    Oct 13, 2001
    Messages:
    157
    Sorry;
    Connecting directly to the modem.
     
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