Can't boot after factory reset


Thread Starter
Oct 14, 2020
So I did a factory reset and wipe everything because my pc performance was pretty bad and I suspected viruses. But after the reset, the windows logo popped up and the screen just went black. I've tried hitting F2, F8, and going in safe mode but nothing seems to work. Whenever I boot up my pc, the windows logo pop up and the welcome word in the bottom but after that, the screen went black and I could still move my mouse but it would snap back to the middle if left inactive. I couldn't get it to go into automatic repair and the blue error screen popped up instead.
Please help I am completely lost.


May 24, 2003
Thank you! I will give this a try. Also, how to I install the file on to my pc?
You will need a working computer to make the Usb stick; as shown at the link.
Then you have to boot that Usb stick on the problem PC then do the install of 10.
You can boot the Usb stick from the 'boot device menu' or by making it the first boot device in the Bios.
Usually you will see which key to press for both on the screen just after you power up.

At my link scroll down to 'Using the installation media you created (click to show more or less information)' and click the + sign to get more details.

The actual clean install process is explained well here :-
The main points are to choose the 'custom install' option and to delete all the partitions on the hard drive.
If you have more than one HDD/SSD in the computer disconnect the power to all except the one you want to install 10 on, this avoids any problems that can occur when 10 can install some files to another drive.

If you have any questions about the above feel free to ask them here.

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