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Can't boot computer after restore and updates.

Discussion in 'Windows 7' started by Helpme99, Feb 25, 2013.

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  1. Helpme99

    Helpme99 Thread Starter

    Joined:
    Feb 25, 2013
    Messages:
    1
    Okay, so i restored my computer to factures restore...Everything was good, but then i had to restart my computer thanks to updates...When i restarted my computer the regular HP screen came up but then Black screen with a white writing thing blinking...I could'nt write anything or do anything while in there..Only at HP startup screen i could press ESC for other stuff...In the booting menu i only could boot from harddrive and such (i suck at computers) There was no safe mode or anything like that...PLEASE HELP
     
  2. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Hello & Welcome to TechGuy.org

    Please provide:
    the model & model # of the HP you mentioned

    When you are able to boot into W7, the results of this forum's system information utility
    http://library.techguy.org/wiki/TSG_Valuable_links

    How to boot to safe mode.
    http://www.sevenforums.com/tutorials/69585-safe-mode.html

    HP may provide a way to boot to the recovery environment.

    If not, you will need to create a W7 repair disk.
    http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

    Create a W7 repair disk [ You will not be able to install W7 from this disk ]


    1. From the repair environment, select System Restore.

    2. If you can't get into W7 after using System Restore,
    Run chkdsk / r from the repair options
    Open the command prompt
    type: c:
    press enter
    type: chkdsk /r
    press enter

    Reboot & try to boot into Windows, normal mode & safe mode.

    If you are unable to boot into W7,

    Boot to the repair options
    Run sfc /scannow from the repair options
    Reboot
    Open the command prompt
    type: c:
    press enter
    type: sfc /scannow
    press enter

    Take notes. Use a camera if available. Provide the resutls in a reply to this thread.

    Reboot & try to boot into Windows, normal mode & safe mode.

    3. Try a repair if the above steps haven't helped you return to Windows 7.
    http://www.sevenforums.com/tutorials/681-startup-repair.html

    Please provide the information requested.

    When you can get into W7, you can use the Snipping tool, or the manual method I describe, below.
    Until then, pictures from a camera or you will need to write down the screen messages. Then type that information into a reply.

    Use W7's snipping tool, or follow the instructions, below
    http://windows.microsoft.com/en-US/windows-vista/Use-Snipping-Tool-to-capture-screen-shots

    or
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/

    screenshot

    On your keyboard, look for a key labeled "print screen" OR "PrtSc" OR "PRN SCN" or some variation.
    When you want to capture that which is displayed, press the print screen button.
    Open Paint [ start > programs / all programs > accessories > paint [ rarely MS Paint]
    Maximize Paint
    left click "edit"
    Left click "paste"
    file > save as.
    Save the file to any location of your choice.
    File name: your choice, for example: "filename"
    save as type: left click down pointing arrow. Left click jpg / jpeg
    Left click "save" / "ok".

    The file name has now been saved as filename.jpg [ or filename.jpeg ].


    Return to the thread.
    Left click "go advanced".

    Left click "manage attachments"
    left click "browse"
    browse to the location, on your computer, where you saved "filename.jpg"
    Left click filename.jpg
    left click "open"
    left click Upload"
    close window of upload screen after the file has been uploaded.

    enter text into the reply area.
    left click "submit"


    If there is information on the screen that you don't want to display, you can use the eraser [ looks like a bar of soap, left column, 2nd from the top. You can remove large areas by clicking on the dotted outline column button, top, right column, then drag your mouse while holding down left mouse button ] to surround that which you don't want displayed. Then, press "delete" on your keyboard. Then save.


    Best of success.
    RF123
     
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