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cant boot into safe mode

Discussion in 'Windows XP' started by PJS111, Nov 9, 2011.

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  1. PJS111

    PJS111 Thread Starter

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    so i've ended up with some virus on my computer. i tried to boot into safemode by pressing f11 on windows startup and selecting the safemode option, but after the safemode file loading screen shows up my computer restarts instead of going into safemode. is there anyway i can fix this?

    -phil
     
  2. PJS111

    PJS111 Thread Starter

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    some extra info:
    - im running xp sp2
    - heres something i found about the virus. unfortunately its in german. it doesnt really say anything important anyways: http://der-technik-blog.blogspot.com/2011/10/gema-virus.html
    - the first time i noticed the virus, the screen shown in that blog showed up. but after i restarted and logged in, my computer froze on the blue loading screen. this happens every time i start the computer.

    thanks for replying,
    Phil
     
  3. Elvandil

    Elvandil

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    F8 is for entering Safe Mode. Can you boot to normal mode?

    But if you start the machine, it may spread the virus. You should probably use a bootable scanner, or go to the Virus and Malware Removal forum to see what they recommend.

    If you use a bootable scanner, be sure to keep track of any system files that are removed so they can be replaced if the machine won't run.
     
  4. TheShooter93

    TheShooter93 Malware Specialist

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    If you can't boot into Safe Mode, you'll likely have to reformat the harddrive.

    I suggest posting to the Virus & Other Malware Removal section of this site.

    But before you do, make sure to read THIS guide.
     
  5. Roobarb

    Roobarb

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    SAFE mode needs you to press F8 BEFORE the Windows screen comes up.

    here is a really useful tip, if your computer will not boot and you have access to another computer and a hard drive caddy (they cost about 3-4 UK Pounds on ebay)

    Remove your hard drive and put it in the caddy. Connect it to another computer and let that computer's virus software scan the hard drive. It usually kills any virus, especially Rootkit nasties, without damaging or removing what is installed on the disk.

    then put the disk back in your computer - simples!

    You can also download a free scan disk from Avira (google it) that you can boot from to do a scan and kill. You will need another computer to download and make the disk on, though.
     
  6. Mark1956

    Mark1956

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    Roobard's suggestion may work but I would not take the risk just incase the Virus is able to migrate onto the other PC.

    As previous helpers have suggested you should go to the Malware forum and get help from an expert. The other alternative is to do a full format and reinstall of the OS.
     
  7. Roobarb

    Roobarb

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    "Roobard's suggestion may work but I would not take the risk just in case the Virus is able to migrate onto the other PC."

    That is a ridiculous statement and you know it! All you do is select the drive for a virus scan, there is no need to access it in any other way. And if the computer you are using has a reasonably good antivirus it would stop it anyway!
    I have done this several times for people who had been unable to boot due to rootkit viruses and it worked with no problems. Using a caddy is also a really good way of recovering deleted or existing files from a badly corrupted hard drive. You can use a program like GetDataBack or a file undelete program.
     
  8. Ent

    Ent Trusted Advisor

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    If you decide to reinstall, you don't need to lose your personal files. You could do that by removing the hard disk and mounting it to another computer, but like Mark1956 I would plead caution against that approach as you could infect the second machine. Instead I'd suggest booting from a Linux Live CD (Linux cannot execute Windows malware, and even if it could the malware couldn't write to the CD). You can copy the files onto a removable drive or flash disk, and then rescue them onto your other computer.
    You should still scan the flash disk in case the files you've copied were infected, but they won't be able to automatically execute and infect the working machine.
    Further information on using a Live CD to rescue files can be found here:
    http://www.howtogeek.com/howto/wind...backup-files-from-your-dead-windows-computer/
    I'd suggest doing that even if you ask for help from the malware removal expert, just to make sure you don't lose your files.
     
  9. Ent

    Ent Trusted Advisor

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    Roobarb, there is always a risk. Some viruses place an autorun file on the root of the main hard drive, so they will automatically activate just by plugging the drive into another computer in the manner you describe. Even if this one doesn't do that, it doesn't take very much in the way of human error to let the nasty start up and make mischief. It's not an inherently bad idea, it's just not one that you can guarantee is safe even if you do it yourself, and less so if you let someone else do it. The last thing we want is two machines that can't boot due to virus problems!
     
  10. Mark1956

    Mark1956

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    Thank you Ent for backing up my statement.

    Roobarb, I am in training for Malware removal so I do have some idea of what I am talking about. Also, giving advice on Malware removal is isolated to the Malware forum unless you have been given special permissions as a Trusted Advisor.
     
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