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Can't boot into Win XP-computer frozen

Discussion in 'Windows XP' started by Broderfund, Jan 7, 2011.

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  1. Broderfund

    Broderfund Thread Starter

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    I have a custom built computer with an Intel core 2 quad, Asus P5Q MB, 4GB mem, Seagate 500 GB drive, using Win XP Pro, SP3. It's been working fine, but suddenly this morning the dreaded window opened that starts "We apologize for the inconvenience......etc." Then lists several possible ways to start Windows, including "Start Windows Normally". However, the screen is frozen - non of the arrow keys do anything, everything is frozen - nothing happens,

    Any ideas?
     
  2. surferdude2

    surferdude2

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    Jul 6, 2010
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    If you are using a USB keyboard, try a standard ps2 keyboard and it should allow you to select any of the various options offered in the Advanced Boot Options screen that you are getting.
     
  3. Broderfund

    Broderfund Thread Starter

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    Thanks, but I'm using a standard PS2 keyboard.
     
  4. surferdude2

    surferdude2

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    Messages:
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    Ouch, not good news.

    Try generating your own Advanced Boot ptions screen by pressing the F8 key repeatedly during boot up. If it still freezes up, you may have a hardware issue so try unplugging all peripherals (scanner, printer, camera, usb drives, whatever) and try booting without them.

    Your problem sounds a lot like a basic MOBO issue, which isn't good news. Why I say this is, generally the video won't lock at any boot screen if the basic MOBO video is working.
     
  5. Broderfund

    Broderfund Thread Starter

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    Thanks for all your suggestions. I tried them all, but no luck. Today I finally reluctantly took it in to the local computer repair service. They wiped the hard disk clean and re-installed Windows. Hope all is well now.
    Thanks again.
     
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