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Can't browse, but can ping

Discussion in 'Virus & Other Malware Removal' started by jimeddings, Dec 25, 2008.

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  1. jimeddings

    jimeddings Thread Starter

    Joined:
    Sep 11, 2008
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    My daughter's computer cannot browse the internet, either with IE, FireFox, or Safari. I can, however, ping various internet sites.

    Her brother's computer had a similar problem, but after running ccleaner, AVG scans, and Malwarebytes' Anti-Malware, and then uninstalling ZoneAlarm (which wasn't functioning properly) his seems to be working fine. The same steps on Dottie's computer haven't worked.

    I've attached a current HijackThis log. Can anyone help me restore internet browsing for my daughter?

    Thanks a ton,

    Jim
     

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  2. jimeddings

    jimeddings Thread Starter

    Joined:
    Sep 11, 2008
    Messages:
    5
    While off for the holidays I disabled the network interface and ran ccleaner again, anti-malware again, restarted the computer, checked the windows firewall settings, reenabled the network interface, and was able to get IE to browse.

    Now I'm updating all the security functions and hoping my daughter has learned not to open every email and load every "free" internet game she sees!

    Thanks for all the great information and help on this website!
     
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