can't close program!

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shrucks

Thread Starter
Joined
Dec 1, 2011
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Earlier today I tried to access itunes store. Now my itunes window is stuck open on my computer. I've shut down manually, I can't do it from the windows menu. When the computer reboots, it's right there on the screen. I can't ctrl + alt + delete... nothing happens. I can't left click in the task bar and close that way... nothing happens. I can't move it, minimize it...

It's not affecting anything else...so I'm not really concerned yet, but I can't get gone! If you have any ideas, let me know.

I have windows 7 on a Toshiba Satellite
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Look for the appropriate iTunes process:

http://support.apple.com/kb/HT3960

When you've determined whick process it is, kill it:

Click Start > Programs > Accessories > right-click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window, type Taskkill /IM your iTune process /F

Press Enter.


When done, restart the computer and see if iTunes is opening again. If it is,

1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy and paste the scan log from Notepad into your next reply.
6- Do not "Fix" anything unless advised to do so.

For Windows 7 and Vista:

If Windows is denying access to the Hosts file, be sure to run HijackThis as Administrator or disable the UAC first.
 
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