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can't close program!

Discussion in 'Windows 7' started by shrucks, Dec 1, 2011.

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  1. shrucks

    shrucks Thread Starter

    Joined:
    Dec 1, 2011
    Messages:
    1
    Earlier today I tried to access itunes store. Now my itunes window is stuck open on my computer. I've shut down manually, I can't do it from the windows menu. When the computer reboots, it's right there on the screen. I can't ctrl + alt + delete... nothing happens. I can't left click in the task bar and close that way... nothing happens. I can't move it, minimize it...

    It's not affecting anything else...so I'm not really concerned yet, but I can't get gone! If you have any ideas, let me know.

    I have windows 7 on a Toshiba Satellite
     
    shrucks, Dec 1, 2011
    #1
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Look for the appropriate iTunes process:

    http://support.apple.com/kb/HT3960

    When you've determined whick process it is, kill it:

    Click Start > Programs > Accessories > right-click on Command Prompt, select "Run as Administrator" to open a command prompt.

    In the command prompt window, type Taskkill /IM your iTune process /F

    Press Enter.


    When done, restart the computer and see if iTunes is opening again. If it is,

    1- Please click HERE to download HijackThis.
    2- Run the program.
    3- Click on the Main Menu button if not already there.
    4- Select Do a system scan and save a logfile.
    5- Copy and paste the scan log from Notepad into your next reply.
    6- Do not "Fix" anything unless advised to do so.

    For Windows 7 and Vista:

    If Windows is denying access to the Hosts file, be sure to run HijackThis as Administrator or disable the UAC first.
     
    Phantom010, Dec 1, 2011
    #2
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