Can't connect anymore to Outlook Express

[palacie]

Since I had to reinstall Internet Explorer awhile back, due to a crash, nothing has worked the same with Outlook Express. I used to be able to transfer automatically when connected to my ISP, to Outlook. Since reinstalling IE5.5, when I tried to open OE, I got an error message: Unable to get the Dial-up Network information needed to dial Surfbest Internet Services". When I clicked "OK", it would then dial my ISP, even tho I was already connected to it. A few days ago, I saw that the telephone # in Outlook didn't have the required *70 to disable call waiting. So, dumb me, added that, thinking maybe that would fix my ongoing problem. Ever since, I can't connect to Outlook Express at all and when I connect to my ISP it now has added an EXTRA '70' to the dial-up #. I tried to modify it and it will accept the change once and allow me to log on to the network but the next time, there it is again. I went to Dial-Up Networking and all looks correct there. I checked the Control Panel for Mail & Telephony settings and that was ok too. Today, I got a call from someone saying that my phone is dialing HER # and if I don't stop harrassing her, she'll report me to the Police Department! Sorry this is so long; didn't know how to make it shorter. Can somebody, PLEASE, HELP?

 

[DoyceJ]

Ill take a stab. Where exactly did you change the phone #? In IE>tools>internet options>programs tab>is OE set as your default email? When/if you can access OE, is work offline checked under file? If you cant access OE, have a look here and see if anything helps.

http://www.tomsterdam.com/insideoe5/problems/performance.htm

 

[palacie]

Hi Doyce....I believe I changed the number while in Outlook Express but my mistake transferred itself to my SurfBest connection on the desktop. Now, I can't find anyplace in Outlook Express where I can change the number back to where it was. Yes, in IE, Outlook is listed as the default mail server. I tried that link you suggested but there was nothing there which applied to my problem. Do you think it might solve the problem if I deleted SurfBest in Dial-up Networking and set up a new connection with the correct number? Thanks so much for trying to help me.

 

[palacie]

Sorry, I forgot to say that "work offline" in Outlook Express is NOT checked.

 

[DoyceJ]

In IE, go to tools>internet options>connections>settings>properties>change the phone number.

Internet Explorer 5.x/6.x comes with a repair tool. To use to it, go to the Add/Remove Programs Control Panel; Scroll and click to highlight 'Microsoft Internet Explorer 5.x' in the Install/Uninstall window; Then click on the Add/Remove button; Select 'Repair' the current installation of Internet Explorer radio button; Click on OK.

 

[palacie]

Yes, all was correct in Internet Explorer. How about deleting my connection in Dial-Up Networking and setting up a new one with the correct number? Would that work? Thanks, again.

 

[DoyceJ]

Cant hurt. Im at a loss here.

 

[bigtuna420]

bring up oe, go to tools-accounts-and click the mail tab. from there click properties and click the connection tab at the top and remove the check from always connect to this account using.

 

[DoyceJ]

Darn.

bigtuna420, I think your right.

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