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can't connect IE after trojan HELP!

Discussion in 'Virus & Other Malware Removal' started by swopedl, Apr 13, 2004.

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  1. swopedl

    swopedl Thread Starter

    Joined:
    Mar 3, 2004
    Messages:
    8
    I am helping my dad who is 1200 mi. away and even more computer illiterate than I am. He is has a emachine w/ Windows 98SE 160mb ram and celleron chip.....sorry but that is all info I have at present about his machine. He is using AOL . He can not connect to internet only to AOL's email. I sent him the most current AVG and he ran it and it detected 5 different trojans. It cleaned and deleted all of them except 1 which is tojan horse dialer it did put it in vault. He still can can open IE or get to web through AOL Only can use AOL's email. Unfortunately for him I also am unfamiliar w/ the way AOL works :( I sent him Hi-Jackthis and had him email me his logfile. I am pasting the file below. Could you please tell me what is safe to remove? I have tried sending him Spybot S&D and adaware but he gets message that a network link is missing when he tries to install it?????? Any help/suggestions/prayers!!!! would be so appreciated right now.
    thanks, Debbie
    Logfile of HijackThis v1.97.7
    Scan saved at 5:21:51 PM, on 4/13/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\PROGRAM FILES\RCPROGRAMS\RCSYNC.EXE
    C:\PROGRAM FILES\RCPROGRAMS\V2\PRIZESURFER.EXE
    C:\PROGRAM FILES\COMMON FILES\DPI\DPI.EXE
    C:\WINDOWS\SYSTEM32\PCS\PCSVC.EXE
    C:\PROGRAM FILES\COMET SYSTEMS\DM\BIN\DMSERVER.EXE
    C:\WINDOWS\RUNDLL32.EXE
    C:\PROGRAM FILES\COMMONNAME\ADDRESSBAR\WINNET.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
    C:\PROGRAM FILES\COOKIE WASHER\AOLWASHER.EXE
    C:\PROGRAM FILES\AIM\AIM.EXE
    C:\PROGRAM FILES\AOL COMPANION\COMPANION.EXE
    C:\PROGRAM FILES\AMERICA ONLINE 8.0A\AOLTRAY.EXE
    C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
    C:\PROGRAM FILES\HP DESKJET 610C SERIES\EREG\REMIND32.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\COMMONNAME\ADDRESSBAR\COMWIZ.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
    C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE
    C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.search-explorer.net/search_page.php
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.netscape.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Startpagina = C:\WINDOWS\SYSTEM\ms7531.html
    F1 - win.ini: run=hpfsched
    O2 - BHO: (no name) - {D714A94F-123A-45CC-8F03-040BCAF82AD6} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE028.DLL
    O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINDOWS\TWAINTEC.DLL
    O2 - BHO: Clear Search - {00000000-0000-0000-0000-000000000240} - C:\PROGRAM FILES\CLEARSEARCH\IE_CLRSCH.DLL
    O2 - BHO: (no name) - {0019C3E2-DD48-4A6D-ABCD-8D32436323D9} - C:\WINDOWS\BXXS5.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [ASTART] C:\WINDOWS\ASTART
    O4 - HKLM\..\Run: [RCSync] C:\Program Files\RCPrograms\RCSync.exe
    O4 - HKLM\..\Run: [PrizeSurfer] C:\Program Files\RCPrograms\v2\prizesurfer.exe
    O4 - HKLM\..\Run: [Dpi] C:\PROGRAM FILES\COMMON FILES\DPI\DPI.EXE
    O4 - HKLM\..\Run: [Pcsv] C:\WINDOWS\system32\pcs\pcsvc.exe
    O4 - HKLM\..\Run: [DM_Server] C:\PROGRA~1\COMETS~1\DM\BIN\DMSERVER.EXE /onreboot
    O4 - HKLM\..\Run: [bxxs5] RunDLL32.EXE C:\WINDOWS\BXXS5.DLL,DllRun
    O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup
    O4 - HKLM\..\Run: [winnet] C:\PROGRA~1\COMMON~2\ADDRES~1\winnet.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [PEGUNSTM] C:\WINDOWS\SYSTEM\PEGUNSTM.exe
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
    O4 - HKCU\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe
    O4 - HKCU\..\Run: [ccWasher] C:\Program Files\Cookie Washer\aolwasher.exe /0
    O4 - HKCU\..\Run: [AIM] C:\PROGRAM FILES\AIM\aim.exe -cnetwait.odl
    O4 - Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
    O4 - Startup: America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0a\aoltray.exe
    O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O4 - Startup: Reminder-hpc41004.lnk = C:\Program Files\HP DeskJet 610C Series\ereg\Remind32.exe
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
    O9 - Extra button: SideStep (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: AIM (HKLM)
    O10 - Broken Internet access because of LSP provider 'c:\windows\system\lsp.dll' missing
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O12 - Plugin for .pdf: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.aol.com
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://active.macromedia.com/director/cabs/sw.cab
    O16 - DPF: {0837121A-6472-43BD-8A40-D9221FF1C4CE} - http://download.sidestep.com/get/k00719/sb028.cab
     
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