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cant connect to internet after xp install

Discussion in 'Windows XP' started by buttkid, Oct 27, 2011.

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  1. buttkid

    buttkid Thread Starter

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    Hi I have just recently reinstalled xp on my Toshiba satellite pro lap top and despite also installing the other software as advised on Toshiba website I find that I still cannot connect to the internet. Any ideas what could be wrong
    Many thanks
    John
     
  2. flavallee

    flavallee Trusted Advisor

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    If you did a hard drive format and clean reinstall of Windows XP, it probably didn't install the drivers for all of the devices in that computer.

    That's why I recommend having the current drivers available for a computer's devices before you do that.

    -------------------------------------------------------

    Go into the Device Manager.

    Are there any entries present with a ? or ! next to them?

    -------------------------------------------------------

    What's the complete model number of that Toshiba Satellite Pro?

    -------------------------------------------------------
     
  3. buttkid

    buttkid Thread Starter

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    Flavallee,
    In device manager the only entries that have yellow question marks are in Other devives and when i open it the following have the yellow question marks:-
    Ethernet controller
    Multi media Audio Controller
    PCI Modem
    Video Controller
    Video Controller (VGA Compatable)

    The full details for the laptop are:-
    Toshiba satellite pro SPA40 Model No PSA 45E-0184H-EN
    Many thanks for your help
    John
     
  4. flavallee

    flavallee Trusted Advisor

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    Go back into the Device Manager.

    Double-click each of these entries

    Ethernet controller

    Multi media Audio Controller

    PCI Modem

    Video Controller

    Video Controller (VGA Compatable)


    to open their properties window.

    Click the "Details" tab, then select "Hardware Id".

    There will be a string that has VEN_####&DEV_#### as part of the string.

    Advise what the numbers and letters are that follow VEN_ and DEV_.

    Those vendor and device codes will identify those devices.

    --------------------------------------------------------

    I'm trying to confirm if your computer is a Toshiba Satellite Pro PSA45E-0184H-EN model.

    I'm not having any luck at the Toshiba support site.

    --------------------------------------------------------
     
  5. buttkid

    buttkid Thread Starter

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    Flavallee,
    Details as follows:-

    Ethernet controller VEN_8086&DEV_103

    Multi media Audio Controller VEN_8086&DEV_24C5

    PCI Modem VEN_8086&DEV24C6

    Video Controller VEN_8086&DEV_3582

    Video Controller (VGA Compatable) VEN_8086&DEV_3582
     
  6. flavallee

    flavallee Trusted Advisor

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    The device code for the ethernet controller is incorrect. There has to be at least 4 characters.

    The 8086 vendor code indicates it's an Intel ethernet device.

    ----------------------------------------------------------
     
  7. flavallee

    flavallee Trusted Advisor

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    According to the vendor and device codes that you provided, that laptop has Intel 852/855 graphics/chipset.

    Here is the Intel chipset driver that you need:

    http://downloadcenter.intel.com/Det... Professional*&DownloadType=Software Archives

    Here is the Intel video driver that you need:

    http://downloadcenter.intel.com/Det...Windows XP Professional*&DownloadType=Drivers

    Download and save both drivers.

    Install the chipset driver first, then restart the computer.

    Install the graphics driver second, then restart the computer.

    --------------------------------------------------------

    As soon as you provide the correct device code for the Intel ethernet device, I can obtain the driver for it.

    I'm guessing that it can use this PROWin32.exe driver, but I want to make sure.

    http://downloadcenter.intel.com/Det...Windows XP Professional*&DownloadType=Drivers

    -------------------------------------------------------
     
  8. steve_qid

    steve_qid

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    toshiba is fairly good with driver support. What is the model number from bottom of the laptop label?
     
  9. buttkid

    buttkid Thread Starter

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    Flavallee,
    Many thanks for your help here it is much appreciated and sorry for the incorrect info earlier. It should read 8086&DEV_103D
    John
     
  10. flavallee

    flavallee Trusted Advisor

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    As I suspected, it has the Intel PRO/100 VE ethernet device.

    The driver that I previously linked you to will work. (y)

    Note: Don't forget to install the Intel chipset driver first and then restart the computer before installing any other drivers.

    ---------------------------------------------------------
     
  11. buttkid

    buttkid Thread Starter

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    Flavallee,
    Man thanks for your help this problem appears solved now however I notice that although I can now connect to the internet the following contents of other devices in device manager are still coloured yellow ith question marks.
    Other devices
    Multimedia audio Controller
    PCI Modem
    Will this cause any problems in the future?
    Regards
    John
     
  12. flavallee

    flavallee Trusted Advisor

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    I only linked you to the drivers for the Intel chipset, Intel display device, and Intel ethernet device.

    I didn't link you to the drivers for the audio device and 56K dial-up modem device.

    That's why those 2 devices still have a ? in the Device Manager.

    -------------------------------------------------------

    Go to Windows Updates/Microsoft Updates and do a custom scan.

    Once the scan is finished, see if it detects and displays drivers for those 2 devices.

    If it does, select and download and install them.

    --------------------------------------------------------

    If that doesn't work, go here and then install and run the Intel Driver Update Utility.

    -------------------------------------------------------
     
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