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Can't connect to internet - error message says can't detect network's proxy settings

Discussion in 'Web & Email' started by chrissy11, Dec 24, 2012.

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  1. chrissy11

    chrissy11 Thread Starter

    Joined:
    Oct 31, 2012
    Messages:
    16
    I am having problems with my son's Dell Inspiron N5110. I can't get the computer to connect to the internet. I have done almost everything I can find on message boards related to this subject. When I try to connect to the internet, explorer (or firefox) cannot display the webpage. The troubleshooting message indicates "Windows could not automatically detect this network's proxy settings."
    I have other computers that can connect to the internet with no problem. I have tried to connect with a wired connection, but that doesn't work either.
    The info on the computer is as follows:
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 4003 Mb
    Graphics Card: Intel(R) HD Graphics Family, 1809 Mb
    Hard Drives: C: Total - 462936 MB, Free - 424812 MB; D: Total - 14000 MB, Free - 7467 MB;
    Motherboard: Dell Inc., 034W60
    Antivirus: None
    The antivirus says none because I uninstalled the McAfee that was on the machine. I ran a full scan before doing to and nothing came up.

    I have tried many things. I made sure the box for using a proxy server was unchecked under the LAN settings. "Automatically detect settings" is checked otherwise.

    I reinstalled an updated driver to no avail. I did the netsh winsock reset, ipv4 reset, etc.

    The IPconfig/all shows the following:

    C:\Users\eric>IPconfig/all

    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Eric
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net

    Wireless LAN adapter Wireless Network Connection 4:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
    2
    Physical Address. . . . . . . . . : 88-53-2E-12-04-59
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6230
    Physical Address. . . . . . . . . : 88-53-2E-12-04-58
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::cced:733e:e428:a122%20(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.72(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, December 23, 2012 5:46:23 PM
    Lease Expires . . . . . . . . . . : Tuesday, December 25, 2012 9:51:48 AM
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 344478510
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-A6-F3-30-78-2B-CB-DF-7F-F8

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    #2
    Physical Address. . . . . . . . . : 88-53-2E-12-04-5C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 78-2B-CB-DF-7F-F8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{7A3A0E0E-4FC7-4726-8F36-81F922ABD6F5}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{6BCE01F4-B46C-42E1-A9DB-2D0BDAFE8293}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.gateway.2wire.net:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    If anyone can help, I would be immensely grateful.

    Carl
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
    did you use the removal tool ?
    Mcafee Removal Tool
    http://service.mcafee.com/FAQDocument.aspx?id=TS101331

    http://majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html

    would you do the following ping tests

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    For Windows 8
    to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

    Type the following command
    Ping 192.168.1.254
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------
     
  3. chrissy11

    chrissy11 Thread Starter

    Joined:
    Oct 31, 2012
    Messages:
    16
    etaf,

    I think I used the removal tool on the McAfee, but it has been a while.

    Here are the Ping test results


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\eric>ping 192.168.1.254

    Pinging 192.168.1.254 with 32 bytes of data:
    Reply from 192.168.1.254: bytes=32 time=60ms TTL=255
    Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
    Reply from 192.168.1.254: bytes=32 time=2ms TTL=255
    Reply from 192.168.1.254: bytes=32 time=1ms TTL=255

    Ping statistics for 192.168.1.254:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 60ms, Average = 16ms

    C:\Users\eric>Ping google.com
    Ping request could not find host google.com. Please check the name and try again
    .

    C:\Users\eric>Ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=58ms TTL=46
    Reply from 209.183.226.152: bytes=32 time=54ms TTL=46
    Request timed out.
    Request timed out.

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 54ms, Maximum = 58ms, Average = 56ms

    C:\Users\eric>
     
  4. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
    run the removal tool again

    What other firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, AVG , Webroot etc

    - try safemode with networking
    as the PC starts keep tapping F8 - a menu appears - choose
    safemode with networking - see if that works
    ------------------------------------------------------------------------
     
  5. chrissy11

    chrissy11 Thread Starter

    Joined:
    Oct 31, 2012
    Messages:
    16
    Well,

    I did the removal tool, which appears to have worked correctly. I don't recall any other virus protection, and I see none on the list of programs. I started in safe mode with networking. It still came up with Internet Explorer cannot display the webpage. I ran a diagnostic, but is said it can't be run in safe mode
     
  6. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
    whats the service tag on the PC - should be on a label and we can install a new driver
    meanwhile

    try a tcp/ip reset - see below

    also
    check for any proxy - see below

    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Vista/Windows 7

    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
    (A new dialogue box - black with white font, will appear on the screen ):

    In the command prompt window that opens, type the following commands:

    Note: Type only the text in bold and red for the following commands.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter

    ReStart (reboot) the machine.

    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator - as requested above
    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    Please note and post back - if you receive the following message :-
    Access is Denied

    please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Details also here
    http://support.microsoft.com/kb/299357


    ------------------------------------------------------------------------
    ------------------------------------------------------------------------

    Remove any proxy settings
    Check your browser's settings, remove or uncheck any proxy settings if found

    http://www.plus.net/support/software/browsers/proxies.shtml

    http://www.ehow.com/how_5512742_remove-proxy-server.html


    ------------------------------------------------------------------------
     
  7. chrissy11

    chrissy11 Thread Starter

    Joined:
    Oct 31, 2012
    Messages:
    16
    I just downloaded the network driver yesterday using the service tag number. It didn't change anything. The tag is 1G1ZRP1.

    I am running windows 7. I already removed the proxy settings. I had previously done the resets, but I did them again. The ipv6 result said "There's no user specified settings to be reset."


    I still have the same problem after rebooting.
     
  8. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
    lets now try google open dns
    ------------------------------------------------------------------------


    Google public DNS
    Note using google public DNS servers from outside the US may actually slow performace - so use the following as a test to identify DNS issues - if these resolve the issues , then we need to investigate further to optimise the use of DNS


    Google public DNS
    http://code.google.com/speed/public-dns/

    Theres also a link on how to setup those DNS IP address up on a PC
    http://code.google.com/speed/public-dns/docs/using.html

    How to set XP here
    http://techie-buzz.com/how-to/google-public-dns-on-win7-and-winxp.html

    Then once you have set up those DNS entries

    Flush & register DNS

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
    In the command prompt window that opens, type the following commands:

    Ipconfig/flushdns
    ipconfig/registerdns


    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator
    Start> All Programs> Accessories and then right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    now type the command again
     
  9. chrissy11

    chrissy11 Thread Starter

    Joined:
    Oct 31, 2012
    Messages:
    16
    I believe I did all of this accurately, but nothing has changed
     
  10. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
    can we see an ipconfig /all and ping tests again
     
  11. chrissy11

    chrissy11 Thread Starter

    Joined:
    Oct 31, 2012
    Messages:
    16
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\eric>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Eric
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net

    Wireless LAN adapter Wireless Network Connection 4:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
    2
    Physical Address. . . . . . . . . : 88-53-2E-12-04-59
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6230
    Physical Address. . . . . . . . . : 88-53-2E-12-04-58
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::cced:733e:e428:a122%20(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.72(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, December 24, 2012 3:35:50 PM
    Lease Expires . . . . . . . . . . : Tuesday, December 25, 2012 3:55:42 PM
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 344478510
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-A6-F3-30-78-2B-CB-DF-7F-F8

    DNS Servers . . . . . . . . . . . : 2001:4860:4860::8888
    2001:4860:4860::8844
    8.8.8.8
    8.8.4.4
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    #2
    Physical Address. . . . . . . . . : 88-53-2E-12-04-5C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 78-2B-CB-DF-7F-F8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.gateway.2wire.net:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\eric>


    New ping tests

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\eric>ping 192.168.1.254

    Pinging 192.168.1.254 with 32 bytes of data:
    Reply from 192.168.1.254: bytes=32 time=115ms TTL=255
    Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
    Reply from 192.168.1.254: bytes=32 time=2ms TTL=255
    Reply from 192.168.1.254: bytes=32 time=2ms TTL=255

    Ping statistics for 192.168.1.254:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 115ms, Average = 30ms

    C:\Users\eric>ping google.com
    Ping request could not find host google.com. Please check the name and try again
    .

    C:\Users\eric>;ing 209.183.226.152
    'ing' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Users\eric>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=55ms TTL=46
    Reply from 209.183.226.152: bytes=32 time=54ms TTL=46
    Reply from 209.183.226.152: bytes=32 time=56ms TTL=46
    Reply from 209.183.226.152: bytes=32 time=57ms TTL=46

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 54ms, Maximum = 57ms, Average = 55ms

    C:\Users\eric>
     
  12. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
    it still looks like a DNS issue

    can you connect by cable - only this time retry
    - try safemode with networking
    as the PC starts keep tapping F8 - a menu appears - choose
    safemode with networking - see if that works
    ------------------------------------------------------------------------
     
  13. chrissy11

    chrissy11 Thread Starter

    Joined:
    Oct 31, 2012
    Messages:
    16
    I don't have a cable with me today. Won't have one for a couple of days. I did try that before, however, and it didn't work. I did not do so in safe mode with networking though.

    Thanks for the help today, and happy holidays to you. I'll try this with a cable on Wednesday and see what happens.

    Carl
     
  14. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
    ok - should be a simple DNS issue as you can ping IP address

    what happens if you put IP into a browser ?
    209.183.226.152

    can we see an ipconfig /all and ping tests from a working PC
     
  15. chrissy11

    chrissy11 Thread Starter

    Joined:
    Oct 31, 2012
    Messages:
    16
    Here is the ipconfig/all and ping results from the working computer

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\CAA>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : caa
    Primary Dns Suffix . . . . . . . : FFA.local
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : FFA.local
    gateway.2wire.net
    Ethernet adapter Local Area Connection 2:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
    Physical Address. . . . . . . . . : 00-1B-38-29-E9-C6
    Ethernet adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
    k Connection
    Physical Address. . . . . . . . . : 00-1B-77-8E-86-34
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.70
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    Lease Obtained. . . . . . . . . . : Monday, December 24, 2012 4:38:21 PM
    Lease Expires . . . . . . . . . . : Tuesday, December 25, 2012 4:38:21 P
    M
    C:\Documents and Settings\CAA>ping 192.168.1.254
    Pinging 192.168.1.254 with 32 bytes of data:
    Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
    Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
    Reply from 192.168.1.254: bytes=32 time=2ms TTL=255
    Reply from 192.168.1.254: bytes=32 time=2ms TTL=255
    Ping statistics for 192.168.1.254:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 2ms, Average = 1ms
    C:\Documents and Settings\CAA>ping google.com
    Pinging google.com [74.125.225.104] with 32 bytes of data:
    Reply from 74.125.225.104: bytes=32 time=36ms TTL=53
    Reply from 74.125.225.104: bytes=32 time=34ms TTL=53
    Reply from 74.125.225.104: bytes=32 time=32ms TTL=53
    Reply from 74.125.225.104: bytes=32 time=36ms TTL=53
    Ping statistics for 74.125.225.104:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 36ms, Average = 34ms
    C:\Documents and Settings\CAA>ping 209.183.226.152
    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=53ms TTL=46
    Reply from 209.183.226.152: bytes=32 time=52ms TTL=46
    Reply from 209.183.226.152: bytes=32 time=50ms TTL=46
    Reply from 209.183.226.152: bytes=32 time=49ms TTL=46
    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 49ms, Maximum = 53ms, Average = 51ms
    C:\Documents and Settings\CAA>



    When I ran the ip in the browser, this type of thing came up:

    JoinTour
    Login
    Top of Form

    Search
    Bottom of Form


    DOS/Other


    This is only the first page.
     
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