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In Progress Can't connect to Internet on PC but wifi is fine

Discussion in 'Virus & Other Malware Removal' started by Metalking78, Apr 10, 2017.

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  1. Metalking78

    Metalking78 Thread Starter

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    pretty stumped with this. All seemed to be fine until I accepted to try some AVG anti-virus thing for free yesterday morning..I have AVG on my PC and the invitation seemed to be coming FROM the program, now I suspect not.

    - Can't connect to the Internet.
    - I can connect to my wifi network AND to the internet from my phone, laptop, PS3 and PS4.

    This is what I've tried and what I have done that I think may have made the problem worse. Ugh.

    - I tried uninstalled AVG, when I couldn't uninstall one of the programs titled "avg protection" (there were 2 and one uninstalled fine), I deleted the file folder alltogether. Still didn't fix it and it seems like part of the program froze upon installation which prohibited me from uninstalling AVG properly. I kept getting a message saying "you can't uninstall this program without uninstalling programs associated with it first..." or something to that nature. I tried to uninstall "avg protection" but it kept restarting the installation from the beginning but couldn't do anything because it needed an internet connection. Ugh. I feel that deleting the AVG program from my PC may have been a bad move after doing some reading.

    - I tried system restore to a few different points. NOPE. Tried it through safe mode..NOPE.

    - I run the network diagnostics tool. It tells me to unplug my router/modem...wait three minutes, blah, blah...when I click continue I get "runtime error program: c:\windows\network diagnostic\xpnetdiag.exe"

    No idea what to do. I've run malwarebytes and a couple things came up regarding tracking cookies. Run Super Anti-Spyware and came up with just a suggested delete to "driver update" and then nothing else. Not sure if this is malware or I deleted something important. Ugh.

    Any help would be great. Thanks!
     
  2. Metalking78

    Metalking78 Thread Starter

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  3. eddie5659

    eddie5659 Moderator Malware Specialist

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