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Can't connect to internet using ethernet cable

Discussion in 'Networking' started by c2extremities, Dec 5, 2011.

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  1. c2extremities

    c2extremities Thread Starter

    Joined:
    Dec 5, 2011
    Messages:
    3
    For some reason, i cannot connect to the internet using my current ethernet cable. I am 100% positive that adapter is working fine, as i had maintenance come into my room and check it out, but my computer won't connect to their internet through my cable

    Attached is a picture of my device manager, but even through that, it appears that nothing is wrong.

    My specs are:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 8
    RAM: 6055 Mb
    Graphics Card: Intel(R) HD Graphics Family, -1260 Mb
    Hard Drives: C: Total - 262143 MB, Free - 199514 MB; D: Total - 322732 MB, Free - 322631 MB;
    Motherboard: ASUSTeK Computer Inc., K53SV
    Antivirus: Norton AntiVirus, Updated and Enabled
     

    Attached Files:

  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
    Messages:
    60,840
    First Name:
    Chuck
    Hi c2extremities, and welcome to TSG.

    Many Ethernet ports on computers these days have indicator lights right by the port. Do you see any lit or blinking lights right by the port with the cable connected?

    Open Start ->Program -> Accessories -> Command Prompt to get a black command line screen

    Enter the following command line IPCONFIG /ALL at the prompt.

    Copy and paste the complete results in a post here. You might need copy and paste the results to text file and save it to a USB thumb drive if you are using a another computer for the Internet connection.
     
  3. c2extremities

    c2extremities Thread Starter

    Joined:
    Dec 5, 2011
    Messages:
    3
    Sorry about that I was in class, no there are no lights by my ethernet port. Here are my results.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\jialin>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : jialin-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : resnet.ucsb.edu

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 6A-5D-60-BE-90-75
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : F4-6D-04-30-25-D3
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : resnet.ucsb.edu
    Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
    Physical Address. . . . . . . . . : 48-5D-60-BE-90-75
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::896b:fcf8:a781:7de%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 169.231.58.242(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.252.0
    Lease Obtained. . . . . . . . . . : Monday, December 05, 2011 3:45:43 PM
    Lease Expires . . . . . . . . . . : Monday, December 05, 2011 10:34:11 PM
    Default Gateway . . . . . . . . . : 169.231.56.1
    DHCP Server . . . . . . . . . . . : 169.231.0.6
    DHCPv6 IAID . . . . . . . . . . . : 239623520
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-04-5B-5A-48-5D-60-BE-90-75

    DNS Servers . . . . . . . . . . . : 169.231.0.3
    169.231.0.4
    128.111.1.1
    Primary WINS Server . . . . . . . : 169.231.0.7
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{DEAA656C-4E75-4617-893F-CBB66BA665A9}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{7D1B4AF2-A706-46D4-A077-89D1C60CCC56}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.resnet.ucsb.edu:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\jialin>
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,173
    First Name:
    Terry
    How did they check it out? With a different cable? If so, that should be a big hint of what's wrong.

    When Device Manager says there is a problem you can be sure that there is a problem. When Device Manager says "working fine" it means the body has not started to decompose. If cars had a Device Manager it would say that a flat tire is working fine with 0.1 psi. :D
     
  5. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
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    Messages:
    60,840
    First Name:
    Chuck
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