Can't connect to internet

[vzerbee]

Hi there.. I found this forum while searching for answers to my internet problem.

I am using a Verizon GT704WG Wireless DSL Modem/Router. It is hardwired into my daughter's computer, and I have another desk top that I use wireless and other family members use two laptops wireless also.

On Saturday we lost our dial tone and therefore internet access. When Verizon repaired the problem today, the only computer that can get internet access is my daughter's hardwired computer.

On my wireless desktop (and I even tried wiring it up) and two other laptops, there is showing internet connection but we can not open a website on either IE or Firefox.

I spoke with my wireless card co, and with verizon numerous times. At first verizon said that the modem/router may have been damaged while it sat idle.. that the software in it is not working properly.

However, once they established connection with my daugter's computer (hardwired into modem/router), they say that all settings are functional in my desk top as well, and that it may be the browsers that are malfunctioning. I find it hard to believe that could be the problem in my desktop and two laptops that won't connect either.

I am thinking this is a problem with the modem/router but would welcome any suggestions. Thanks.

 

[JohnWill]

I'm going to guess that they may have reset the router and you have lost the encryption keys you were using. Using your daughter's computer, connect to the router's configuration pages and reset the encryption key to a known value. On each of the wireless machines, remove all the stored wireless profiles and search for a new network, use the proper encryption key you just entered in the router, and you should be connected.

 

[vzerbee]

thanks very much for responding so quick.. by the encryption key do you mean the WEP key? Yesterday's events have me more confused than ever. thanks..

p.s. i am from central pa, usa

 

[TerryNet]

by the encryption key do you mean the WEP key?

That's what he means if you use WEP. WPA-PSK is preferable if all devices support it.

 

[vzerbee]

hey thanks for the help.. i can't get it to go.. i am able to use skype on my computer so i know the wireless is active.. just can't get any websites to pull up on either ie or foxfire.. and the same goes for the two laptops we have tried..

 

[TerryNet]

i can't get it to go..

Please be more specific. Did you do everything John said? Did you try WPA instead?