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cant connect to net

Discussion in 'Networking' started by helpless2011, Nov 20, 2011.

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  1. helpless2011

    helpless2011 Thread Starter

    Joined:
    Nov 20, 2011
    Messages:
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    i have a gateway solo 5300...did a clean install of XPpro and have yet to start my updates due to being unable to connect to the internet..im unsure if it has a wireless card or where to even look for it as im still new to laptops...when i open the network connections tab it shows nothing..i have connected an ethernet plug and still no connection... i was thinking maybe i need drivers or sosmething that XP didnt provide. i opened computer management/device manager/show hidden and the only issue i see is 1 red x for (NT Apm/legacy interface node) i have no clue what that is... i really wanna get back on the info super highway.....can someone please help an unfortunate noob : (
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,422
    First Name:
    Wayne
    correct

    can we see a screen shot of the device manager

    ------------------------------------------------------------------------
    Device Manager
    Post back the results in device manager
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    windows key and pause Key should open to allow device manager to be seen on laptops may need to use windows key + FN key + Pause Key
    if not then

    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X


    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
    ------------------------------------------------------------------------


    this info may help in future
    http://support.gateway.com/s/manlib/Notebooks/Solo5300/8508144/8508144.htm
    only shows a Ethernet LAN connection and no wireless

    we may need to use the following to identify the Ethernet adapter
    right click on the device with a yellow!
    Properties
    Click on the Details Tab
    Under Property - drop down
    Select hardware ids
    Right click and select all.
    Then right click again and select copy.
    Copy and paste that here.

    The Hardware ID's. VEN & DEV. Look them up here.
    http://www.pcidatabase.com/

    Drivers are here - but i cannot see the LAN
    http://support.gateway.com/support/drivers/search.asp?st=pn&param=3500728
    do you have any other model number
    http://support.gateway.com/product/?cmpid=topnav
     
  3. helpless2011

    helpless2011 Thread Starter

    Joined:
    Nov 20, 2011
    Messages:
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    no screenshot sorry.. when i open the device manager the only ? ! or x i see is in NT Apm/legacy supportand is called NT Apm/legacy interface node.....no error icons on anything under network adapters....but this is what it shows under NETWORK ADAPTERS

    Direct Parallel
    WAN Miniport (IP)
    WAN miniport (IP) - packet scheduler miniport
    WAN miniport (L2TP)
    WAN miniport (PPPOE)
    WAN miniport (PPTP)

    also under MODEMS i see

    Lucent Win Modem (i dont know if this info is of any help) but no error icons here either.

    i did follow the link you posted for specs and also didnt see anything about wireless cards.
    i also followed the link you posted for drivers and yea...nothing about LAN.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,422
    First Name:
    Wayne
    no lan on that list
    where did the laptop come from
    do you actually have a LAN connection on it at all ?

    have a look in the bios /setup - you can sometimes disable network there
     
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