- Dec 25, 2005
I'm trying to connect to a network printer for some users at my company. The printer is an HP 5. Old printer and it's connected via a network hub under the user's desk and the other user is in the cubicle next door. They both have this as their default printer, and I've checked to see if the cables are in working order, which they are. I checked to see if both PC's can connect to the network and the internet and they can. Both PC's were working fine the day before, but now they are not. I've printed a confi page to see the IP on the printer and I've tried pinging it from both PC's but it times out on both PC's when I try to ping it. The que is cleared out for the printer so there is nothing in the que. Any suggestions on what the problem could be or what I should try next before I escalate the problem? I'm sure this is a level 1 prob that can be solved easily, but I just can't seem to figure out what it could be.