1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

cant connect to network

Discussion in 'Windows 7' started by semajjames, Dec 7, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. semajjames

    semajjames Thread Starter

    Joined:
    Nov 27, 2009
    Messages:
    137
    hi

    both my win 7 pc's have stopped connecting to my network

    my other 2 xp pc's are still connected

    why could this be

    cheers
     
  2. semajjames

    semajjames Thread Starter

    Joined:
    Nov 27, 2009
    Messages:
    137
    ok they are running again

    one had the network addapter disables the other just started working

    the one where the adapter got disabled told me that "more than one computer was using the same ip address" how does this happen and how am i able to either stop them using the same ip address or how do i see what ip adress a pc is using and then change one if i find a conflict

    cheers
     
  3. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    how are you connecting by cable or wireless or a mixture

    make and model of the router ?

    whats changed in the setup

    lets see an ipconfig /all and xirrus screen shot(if wireless) from the W7 and XP machines - make sure we know which is which


    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------


    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

    If you are using the Mac OS then use http://www.istumbler.net/
    ------------------------------------------------------------------------
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    posted same time as you

    make sure all are using dhcp or set a fixed IP address on all PCs

    still would need to see the ipconfig /all to help with that
     
  5. semajjames

    semajjames Thread Starter

    Joined:
    Nov 27, 2009
    Messages:
    137
    ok this is win 7

    ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,


    Windows IP Configuration
    Host Name . . . . . . . . . . . . : GAMES7
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros L1 Gigabit Ethernet 10/100/1000Base-T Controller
    Physical Address. . . . . . . . . : 00-1D-60-B9-4F-32
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::bc9a:9582:c68b:fa92%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.5(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 07 December 2011 20:24:17
    Lease Expires . . . . . . . . . . : 08 December 2011 20:24:17
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 234888544
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-F0-1A-07-00-1D-60-B9-4F-32
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter isatap.{876125E1-EF8B-4757-A55B-1BA33A771AC1}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 9:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:cc7:2cbd:fde7:b82e(Preferred)
    Link-local IPv6 Address . . . . . : fe80::cc7:2cbd:fde7:b82e%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
     
  6. semajjames

    semajjames Thread Starter

    Joined:
    Nov 27, 2009
    Messages:
    137
    and this a xp one

    ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : p4
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network Connection
    Physical Address. . . . . . . . . : 00-11-2F-86-34-FA
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.0.7
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    Lease Obtained. . . . . . . . . . : 07 December 2011 19:51:46
    Lease Expires . . . . . . . . . . : 08 December 2011 19:51:46
     
  7. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    you have DHCP enabled
    so you should be OK if all the adapters on the other PCs are set correctly

    Note we are looking at the
    Ethernet adapter Local Area Connection:
    OR
    wireless connection
    NOT the
    Tunnel adapter Local Area Connection
     
  8. semajjames

    semajjames Thread Starter

    Joined:
    Nov 27, 2009
    Messages:
    137
    ok so what you saying is ,,,, if the other pc's read the same then all should be good but iff they have same ip address then that is a conflict ,,,,,

    if so how do i change the ip address or will it do that there selfes
     
  9. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    post the ipconfig /all here and we can advise
     
  10. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1030169

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice