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Can't connect to router or do a hard reset

Discussion in 'Networking' started by chris_h, Oct 2, 2010.

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  1. chris_h

    chris_h Thread Starter

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    i have an On-Q router, model# P/N 364772-01.

    I'm trying to re-establish the home network, but I cant get anything to connect to the router. IP config shows no gateway, and I cant ping the router. I dont think I've ever had to do a hard reset on this router, but nothing blinks or flashes to indicate a reset took. This is a wired network, nothing is wi-fi.

    Is there anything I can do??? Or is the router a brick now?

    Edit: Im googling like mad, but it doesnt help when i have such an obscure router model. Would i be able to access anything if i connected my computer to the WAN port?
     
  2. kenthedesigner

    kenthedesigner

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    What type of router?
    They may be a reset button on the back, some of these need to be pushed in with a pen point or a Mac Tool (my nick name for a bent paper clip). Insure that you hold the reset for at least 10 seconds. If that does not work then you need to change your settings in your Internet Options. For most routers you can follow these instructions:
    1. Open your internet browser 2. From the tools menu select Internet Options 3.Click on the Connections tab. 4. Select the LAN button 5. Uncheck all 3 options 6. Click OK in that window and click ok again in the Internet options window.
    If that does not work feel free to let more know.
     
  3. pubtech

    pubtech

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    hi.

    which systems are you using ? and is that the 4 port model ?
     
  4. chris_h

    chris_h Thread Starter

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    The router is made by On-Q. It's a company that offers all sorts of electronics to be built into new construction.

    ive pressed the reset button on the router with a pen, and a paper clip. I hear & "feel" the click, and have held it for 30 seconds. Nothing on the router changes to show a hard reset took.

    None of the computer's can connect to the router. I tried your broswer suggestion, but it didn't do anything.
     
  5. chris_h

    chris_h Thread Starter

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    Hey!!
    All of the computers are Vista, and it is the 4 port model. Any ideas???
     
  6. chris_h

    chris_h Thread Starter

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    Stupid follow-up question.

    It shouldn't matter if the modem is connected to the router or not, right?? I should be able to access the thing with just a computer connected to a numbered port?
     
  7. kenthedesigner

    kenthedesigner

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    Try,
    Press win + r (or Start->Run) type there cmd press enter. After that in the cmd window type ping ip_address (where ip_address is an ip address of computer which you want to ping or you can put the computer name if you know it), for instance, ping 192.168.1.1 or the Ip address of your router
     
  8. chris_h

    chris_h Thread Starter

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    I can ping my own ip address, but I cant ping the address of the router. If it helps, the lights on the router are on (the wan and the 2 ports), but the diag. light is off.
     
  9. JohnWill

    JohnWill Retired Moderator

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    If the router won't reset, and you're sure the cable and NIC on the computer are good, the router is probably dead.
     
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