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Solved Can't connect to the Internet with Window 10

Discussion in 'Windows 10' started by cherlotte, Aug 23, 2015.

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  1. cherlotte

    cherlotte Thread Starter

    Joined:
    Aug 21, 2014
    Messages:
    97
    Overtime the window 10 was upgrading something from downloading the software from their site.
    When it finished, then, restart the computer. When it loaded into the home screen. I saw the Internet icon was failed to connect to the Internet.

    What's wrong? Can anyone please help...
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,904
    First Name:
    Wayne
    would you post an ipconfig /all please
    ipconfig /all

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

    For Windows 8 or Windows 10
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
    Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  3. cherlotte

    cherlotte Thread Starter

    Joined:
    Aug 21, 2014
    Messages:
    97
    I tried another solution that it worked.
    It's turning off the computer, then, waiting 10 minutes.
    And then, I turn on the computer, it works for these process.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,904
    First Name:
    Wayne
    If solved , you can mark the thread solved with the link at the top right of the screen
     
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