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Can't connect to the Internet

Discussion in 'Networking' started by Ilovehornitos1971, Feb 22, 2020.

  1. Ilovehornitos1971

    Ilovehornitos1971 Thread Starter

    Feb 22, 2020
    Hello, my name is Jenny and I'm having trouble with my laptop it runs windows 8 and I can't get it to connect to the internet. I have tried all of the troubleshooting network diagnostics and it tells me can't identify the problem and it says I'm connected but nothing will load.
  2. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.
    (In Windows 10 you may have to use some other procedure to get a Command Prompt window.)

    Type the following command:


    [Note that there is no space between the slash and ALL.]

    [Press ENTER after the command.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
  3. Couriant

    Couriant Trusted Advisor Spam Fighter

    Mar 26, 2002
    First Name:
    Also to add to this, on the bottom right of the screen, is there a signal icon or a computer icon and if so what does it say if you hover your mouse pointer over it?
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