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Can't connect to the Internet

Discussion in 'Networking' started by Ilovehornitos1971, Feb 22, 2020.

  1. Ilovehornitos1971

    Ilovehornitos1971 Thread Starter

    Joined:
    Feb 22, 2020
    Messages:
    1
    Hello, my name is Jenny and I'm having trouble with my laptop it runs windows 8 and I can't get it to connect to the internet. I have tried all of the troubleshooting network diagnostics and it tells me can't identify the problem and it says I'm connected but nothing will load.
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,891
    First Name:
    Terry
    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.
    (In Windows 10 you may have to use some other procedure to get a Command Prompt window.)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    [Press ENTER after the command.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. Couriant

    Couriant Trusted Advisor Spam Fighter

    Joined:
    Mar 26, 2002
    Messages:
    34,980
    First Name:
    James
    Also to add to this, on the bottom right of the screen, is there a signal icon or a computer icon and if so what does it say if you hover your mouse pointer over it?
     
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