Can't connect to the network at work

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mbrothwell

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Apr 3, 2010
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Myself and my cooworkers are unable to connect to a wired network at work (the ups store). We have time warner cable business class. I am using windows 7, plugging my computer into the router or directly into the modem results in an "unidentified network" with no internet access. I have read and tried many posts regarding unidentified networks and nothing has worked so far. One of my coworkers has a mac book and one has a dell with vista. Neither can connect to the network. Is there some sort of security blocking us from connecting? If anyone has any suggestions about how to make this work id really appreciate it. thanks.
 
Joined
Jul 17, 2003
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Contact the system administrator at your place of employment for help.
 

TerryNet

Terry
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Mar 23, 2005
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81,431
knucklehead's advice is what we usually give, but UPS stores that I have seen likely don't really have a system or network administrator. :) If you do have somebody in charge of that we don't want to do anything here that might mess things up.

When you connect the cable do the ethernet LEDs light on the computer and the router?

It could be a non-Windows firewall (or even another security application) blocking--one that is misconfigured, corrupted, out-of-date, or was uninstalled but remnants are still lurking. What one(s) do, or did, you have on the computer (let's first just work with one Windows computer and then move on to others).

Please try to connect and show ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 
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