1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Can't connect wirelessly!

Discussion in 'Networking' started by alhop95, Nov 9, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. alhop95

    alhop95 Thread Starter

    Joined:
    Nov 9, 2011
    Messages:
    3
    I have recently ordered a Medion Erazer X6813 gaming laptop from Medion's own website, and it arrived yesterday. Everything set up smoothly, until I tried to connect it wirelessly to my Netgear router. It found the network with no issues and a full 5 bar signal strength, and I selected it and it requested the security key. I entered it, and after waiting for about 5 seconds, a new pop up window appears saying "Windows was unable to connect to NETGEAR", with NETGEAR being my network name. I have attempted to connect wirelessly to my works router, which has worked perfectly well, and it connected to the Netgear router when hard-wired, just not when trying to connect wirelessly. I am at a loss about how to fix this problem.

    Thank you in advance,
    Alex.

    Edit: Forgot to mention, I am using a Intel Centrino Advanced-N 1030 wireless card. Also, a number of other wireless devices on the network are working perfectly.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,879
    First Name:
    Wayne
    are you sure you have the correct wireless key

    log into the router take off the wireless security and see if the laptop connects - if so
    put the wireless security back on and see if it now connects
     
  3. alhop95

    alhop95 Thread Starter

    Joined:
    Nov 9, 2011
    Messages:
    3
    I definitely have the right wireless key, I forgot and re-joined the network on my iPhone to double check. However, when I did take off the wireless security I connected without any trouble.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,879
    First Name:
    Wayne
    can we see an ipconfig /all while no wireless security and connected and working



    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------
     
  5. alhop95

    alhop95 Thread Starter

    Joined:
    Nov 9, 2011
    Messages:
    3
    Sorry for not getting back to you. The issue is resolved now, it was a simple matter of my computer not being compatible with the security type. Thanks for your feedback.
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1026154

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice