Can't connect with Broadband

[nick reynolds]

Here in the UK. Signed up with Wanadoo. Installed modem they provide. Can't get connected. Have spoken to their helpline about 10 times. Gone through all procedures of disconnecting other extensions and having modem go through splitter from main BT box. Used different microfilter and different cables. Reinstalled software. Wanadoo have gone to BT who have done various tests on the line and say the line is ok. The USB light on the modem stays green (which shows that the computer connects to it ok) adsl light flashes which means it's not connected to broadband.

So I'm stuck. They say they will send a new modem which could take 10 days. It was always my intention to connect with their modem but then change to a linksys router modem. Have now bought one and tried installing this but this doesn't work either. it may be though that I haven't got all the settings right. I get green lights on lan and ethernet and red on dsl internet.

Any ideas?

 

[etaf]

so have you entered all the correct details into the lynx router.
username password etc
have you got a fixed IP - do you know it?
I dont know your router on mine - it has at the login screen - after entering all the username details a cnnection status

whats the model of the router

 

[etaf]

just in case its a cable - when you changed on the lynux router dir you change all the cables as supplied?

also is it lan or usb

 

[nick reynolds]

Linksys wag54g.
Connects via network card. The wanadoo modem connects via usb.
Have entered username and password.
Not sure about fixed IP - will look into it

 

[nick reynolds]

ip address is dynamic not static

 

[etaf]

looking at guide and quick guide
ftp://ftp.linksys.com/international/qinstalls/wag54g_uk_qi.pdf
ftp://ftp.linksys.com/international/userguides/wag54g_ug.pdf

the user guides describes the lights slightly different to your post
see chapter3

post the lights you have

 

[nick reynolds]

Sorry can't get them to download. Assume its the same as on the cd that came with it. Anyway lights are from left to right:
Power - on green
Ethernet 1-4 - 1 is on green
Wireless G Wlan - on green
DSL internet - 1st light off 2nd light on red

 

[etaf]

yep - i guess its the same
so
power
wlan - active on wireless
Lan - on if PC connected
adsl - on = succesful connection - blinks while establishing
act - network activity across
session - on if session is established

doesnt sound like its connecting via adsl correctly.
you may need to get BT to check again
try looking through all the settings again - i spent days having a problem a missed a character out in the username once

have a look at the troubleshooting appendex in the manual

 

[nick reynolds]

Have checked troubleshooting. Although BT test says line ia activated and ok. Someone has suggested that maybe it can't cope with 1mb broadband. On the Bt site they say that to get 1mb with their package, they may need to send out an engineer

 

[etaf]

does that mean you dont get anything at all or a reduce bandwidth
you have two devices not working correctly.
i guess you will need to have a chat to BT again - or wait for the new modem and shout at wannado

 

[nick reynolds]

I don't connect at all. The suggestion is though that if I get reduced to 512k at their end, then maybe I could connect.

 

[etaf]

oh - dont know enough about that bit - sorry your in the hands of good old BT

 

[kiwiguy]

If your modem could detect the signal, it would at least indicate a connection. It doesn't.

The speed at this stage is immaterial as you have not actually been able to connect.

Even with incorrect settings I would expect the modem to indicate the presence of the ADSL signal.

Either the cable connecting the modem to the phone line is incorrect, or the filters are incorrectly installed, or your phone line does not actually have the ADSL signal on it yet.

Connect a phone to the ADSL socket on the phone line. Listen to the phone. It should be quite "noisey" with clicks and background noise. You would not mistake it. That would indicate ADSL signal may be present. A quiet phone line (sounding normal) would indicate no ADSL signal is present.

 

[nick reynolds]

Always late reporting back solutions! Sorry! problem was that I hadn't been connected up at the exchange! No one knows if it was BT or Wanado at fault!