There are 2 folders on my newly "reset" w10 laptop desktop. I've tried the permissions and security settings changes that are all over the internet and I've tried the read only removal method but I need permission to change any of these permissions and all I get is an error report telling me I need permission. Only one account on the computer and it is the administrator account. I've tried IObit and Malware removal/unlocking tools but either there is nothing to unlock, or as far as the software is concerned there is nothing to delete. One folder has 2 shortcuts in and one has a .txt file in. How do I get rid of this garbage please?