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can't delete virus

Discussion in 'Virus & Other Malware Removal' started by ajtrem, Sep 14, 2004.

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  1. ajtrem

    ajtrem Thread Starter

    Joined:
    Sep 14, 2004
    Messages:
    4
    I have run Norton antivirus, and found a virus, that can not be deleted. so i then rann spybot, avg 6.0, and adaware. the virus or whatever it is can not be deleted. It comes up in norton as adware. 180search and avg as trojanhorsedownloader.inservice.o I can not get it out of my laptop. I currently have windows xp home. It says to run windows explorer, but I can't find that either :confused: . Any help for an idiot would be appreciated
     
  2. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
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    49,014
  3. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    Hi ajtrem

    Welcome to TSG! :)

    Please do this:

    First create a permanent folder somewhere like in My Documents and name it Hijack This.

    Now Click here to download Hijack This. Download and save the file to the Hijack This folder you just created.

    Click on Hijackthis.exe to launch the program.

    Click the "Scan" button when the scan is finished the scan button will become "Save Log" click that and save the log.

    The log should open in notepad. Click on "Edit > Select All" then click on "Edit > Copy" then Paste the log back here in a reply.

    DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required. Someone here will be glad to advise you on what to fix.
     
  4. ajtrem

    ajtrem Thread Starter

    Joined:
    Sep 14, 2004
    Messages:
    4
    here is my log file from hijack this




    Logfile of HijackThis v1.97.7
    Scan saved at 4:19:23 PM, on 9/14/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\ACS.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
    C:\Program Files\TOSHIBA\Power Management\CeEPwrSvc.exe
    C:\WINDOWS\system32\cisvc.exe
    C:\WINDOWS\System32\DVDRAMSV.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
    C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
    C:\Program Files\EzButton\EzButton.EXE
    C:\Program Files\Apoint2K\Apoint.exe
    C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
    C:\Program Files\ltmoh\Ltmoh.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\System32\LXSUPMON.EXE
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-ca\msnappau.exe
    C:\Program Files\Apoint2K\Apntex.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
    C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\WINDOWS\system32\RAMASST.exe
    C:\Program Files\Ulead Systems\Ulead Photo Express 3.0 SE\CalCheck.exe
    C:\WINDOWS\system32\cidaemon.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Adobe\Acrobat 5.0\Reader\AcroRd32.exe
    C:\Documents and Settings\Owner\My Documents\My Received Files\HijackThis.exe
    C:\Program Files\Messenger\msmsgs.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.ca/0SEENCA/SAOS01
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.ca/
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: (no name) - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1001\en-xu\stmain.dll
    O2 - BHO: (no name) - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-ca\msntb.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-ca\msntb.dll
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
    O4 - HKLM\..\Run: [CeEPOWER] C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
    O4 - HKLM\..\Run: [EzButton] C:\Program Files\EzButton\EzButton.EXE
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
    O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
    O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
    O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-ca\msnappau.exe"
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
    O4 - Global Startup: Ulead Photo Express 3.0 SE Calendar Checker.lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 3.0 SE\CalCheck.exe
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Research (HKLM)
    O9 - Extra button: MoneySide (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/31e357db31bd7d1e6319/netzip/RdxIE601.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
     
  5. ajtrem

    ajtrem Thread Starter

    Joined:
    Sep 14, 2004
    Messages:
    4
    i ran ad aware se and a message popped up............

    AVG Resident Shield
    virus
    Trojan horse Downloader.Funweb.A
    is found in file
    C:\System Volume Information\_restore{2B0240B6-C603-4D0D-A4EC-23F994D18860}\RP24\A000240D.DLL
    To remove this virus, please run AVG for windows

    so i am doing that right now, but this is what happened before and i couldn't get the virus out

    anymore help???????????????/please
     
  6. ajtrem

    ajtrem Thread Starter

    Joined:
    Sep 14, 2004
    Messages:
    4
    ok I am getting mad... Ready to blow this machine up!!!!!!!!!!
    I have ran AVG and it found no viruses.... I ran norton and it found one.... one I can't get rid of.
    In the repair wizard here is the info.....
    File name..... Del1B.tmp
    Threat Name...........Adware.180Search
    Action............. Adware found

    I did what it suggested for the Adware180searchfrom the following web page. http://securityresponse.symantec.com/avcenter/venc/data/adware.180search.html but nothing works.... I can't get it out of add or remove programs because it is not there, I can't figure the windoes explorer out.... and i have no idea, so yet again the virus crap remains on the computer
    help?????????
     
  7. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    C:\System Volume Information\_restore{2B0240B6-C603-4D0D-A4EC-23F994D18860}\RP24\A000240D.DLL is in System Restore. To remove it you have to turn off System Restore:

    Turn off System Restore:

    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.


    Restart to safe mode.

    How to start your computer in safe mode

    Because XP will not always show you hidden files and folders by default, Go to Start > Search and under "More advanced search options".
    Make sure there is a check by "Search System Folders" and "Search hidden files and folders" and "Search system subfolders"

    Next click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"

    in safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Go to Start > Run and type %temp% in the Run box. The Temp folder will open. Click Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK.


    Empty the Recycle Bin

    Restart back to normal.

    Turn System Restore back on and create a restore point.

    To create a restore point:

    Single-click Start and point to All Programs.
    Mouse over Accessories, then System Tools, and select System Restore.
    In the System Restore wizard, select the box next the text labeled "Create a restore point" and click the Next button.
    Type a description for your new restore point. Something like "After trojan/spyware cleanup". Click Create and you're done.
     
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