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Can't detect modem

Discussion in 'Hardware' started by mullo96, Nov 29, 2001.

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  1. mullo96

    mullo96 Thread Starter

    Joined:
    Nov 29, 2001
    Messages:
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    my computer is a compaq presario 5900t, windows 98 se, pentium 3- 733, 384 RAM, modem is conexant 56k pci fax modem. my problem is that my hard drive went bad, and i installed a new one. i can get everything to work, except the modem. i receive the message: Could not detect modem. It may be turned off, in use, or not installed properly. I have removed it from device manager and tried plug and play several times, and installed drivers. it finds the hardware, but it still doesn't connect. the isp number is correct, as i'm using it on another computer. i also got a different error message once also. it was "cannot read port name from regsistry". compaq suggested reinstalling COM ports and Modem drivers. I followed their instructions, but that doesn't help. any suggestion????? (by the way, this is a great forum. very helpful in the past)
     
  2. Paul Nagel

    Paul Nagel

    Joined:
    Sep 19, 1999
    Messages:
    1,843
    Go to Control Panel>Modem and open. Go to the Diagnostics tab, highlight the modem and then the More Info button. Does it respond with modem information or not? If not, leave the modem installed, and go to Add/Remove Hardware and install it again. It Should put it on another Com Port. If it was on #1, the next one should be on #2. Go to Modems again and test the new install.
     
  3. mullo96

    mullo96 Thread Starter

    Joined:
    Nov 29, 2001
    Messages:
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    Hi Paul thanks for the reply i will try this and get back to you i have to switch things over from one cpu to the other.
     
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