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can't dind my software...

Discussion in 'Windows 7' started by mattsteingar, Dec 3, 2011.

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  1. mattsteingar

    mattsteingar Thread Starter

    Joined:
    Sep 13, 2003
    Messages:
    45
    Hi, thank you for reading this.
    I have Windows 7 64 Bit. I havea HP Photosmart c4780 printer. The software is been installed and when I try to print. I get an error, and the software is not listed in the Programs menu ", but is listed under control panel -> programs
    Its also not listed under Devices and Printers...

    Does anyone have an idea?
    tx
    Matt
     
  2. pip22

    pip22

    Joined:
    Nov 21, 2004
    Messages:
    2,536
    Did you use the correct installation procedure?

    1. Connect printer to mains, but do not switch it on or connect to computer

    2. Start installing the HP printer drivers & software

    3. Connect printer to computer's USB port and switch printer on only when you see the on-screen instructions to do so.

    Failure to observe the above procedure will result in a faulty or incomplete installation, and rectifying that is very difficult.
    Some people have had to resort to a complete re-install of Windows to get the printer to install properly after failing to follow the instructions.
     
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