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can't dind my software...

Discussion in 'Windows 7' started by mattsteingar, Dec 3, 2011.

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  1. mattsteingar

    mattsteingar Thread Starter

    Sep 13, 2003
    Hi, thank you for reading this.
    I have Windows 7 64 Bit. I havea HP Photosmart c4780 printer. The software is been installed and when I try to print. I get an error, and the software is not listed in the Programs menu ", but is listed under control panel -> programs
    Its also not listed under Devices and Printers...

    Does anyone have an idea?
  2. pip22


    Nov 21, 2004
    Did you use the correct installation procedure?

    1. Connect printer to mains, but do not switch it on or connect to computer

    2. Start installing the HP printer drivers & software

    3. Connect printer to computer's USB port and switch printer on only when you see the on-screen instructions to do so.

    Failure to observe the above procedure will result in a faulty or incomplete installation, and rectifying that is very difficult.
    Some people have had to resort to a complete re-install of Windows to get the printer to install properly after failing to follow the instructions.
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