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cant download ea download manager

Discussion in 'Games' started by janaemommy, Feb 21, 2008.

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  1. janaemommy

    janaemommy Thread Starter

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    i have a desktop which is linked to my husbands computer wirelessly. my system uses windows xp and i just discovered the downloadable digital games from the ea store. i install ea download manager onto my computer and then when i log in to it the two games i purchased say they are connecting and seem to be attempting to download. then i get an error message that says the computer lost connection during the download. that is as far as i have gotten. i have gone as far as uninstalling and reinstalling explorer 7 because the techs insist that the ea download was built off the microsoft explorer program and that maybe a file or something i've downloaded is giving me the error message. so i've gone through my computer deleting games and other programs that are rarely used because i have spent fifty dollars on two sims games that i cannot download from the ea store. please help.:eek:
     
  2. ClosedAccount3

    ClosedAccount3 Account Closed

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    Have you tried to keep going with EA support? They can be quite helpful as long as you don't let anything lie until they solve it.
     
  3. DeBug

    DeBug

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    The problem could be at Wireless Router Firewall. That the Firewall doesn't gave any premission to EA Download Manager to use the connection!
     
  4. janaemommy

    janaemommy Thread Starter

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    i have contacted ea tech support twice and they basically gave me the same answer both times. the first time they gave me suggestions like checking the level of my security settings, using task manager in my tool bar to stop background programs from running, and checking for spyware. i tried all this the first time and when i let them know that they suggested i do all those things again.
     
  5. janaemommy

    janaemommy Thread Starter

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    would disabling the firewall or allowing the firewall and typing in ea download manager as the exception fix this? i tried both of those things and still get the lost connection message.
     
  6. ClosedAccount3

    ClosedAccount3 Account Closed

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    Does it work when you aren't using wireless, it could be worth trying if possible?
     
  7. DeBug

    DeBug

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    Try to disable your firewall until you download that games.
     
  8. Couriant

    Couriant Trusted Advisor

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    Please don't make them look as good as that... ;) :D
     
  9. ClosedAccount3

    ClosedAccount3 Account Closed

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    :)

    Don't fear, as a BF2 player with 500mb patches that contain bugs, I hate EA as much as the next man
     
  10. DeBug

    DeBug

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    How much do you pay for patches?
     
  11. ClosedAccount3

    ClosedAccount3 Account Closed

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    Depends, I've downloaded many a gigabyte of BF2 patch and they still haven't fixed the things the community keep asking for... it's a lot of bandwidth and time spent
     
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