Can't download iTunes, freezes part way through!

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Hurricane0906

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Dec 29, 2010
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Can anyone help me please? :confused:

Have tried twice to download iTunes onto my new computer (Windows 7 - 64 bit). Both times it froze, once after downloading 22MB, next time it downloaded 44MB (The program is about 79 MB). It just stops downloading & eventually is timed out.

After reading some of the other forums I should mention:
*I have been downloading the 64 bit version of iTunes,
*I currently have no anti-virus software on my PC which can apparently cause problems,
*There are no previous versions of iTunes on the PC.

I've previously tried on my old computer but had same problem. I thought maybe because it didn't have enough RAM or version of Windows was too old, but this is certainly not the case now :mad:.

I should also mention I'm using 3 Mobile Broadband. Could this be a problem? Is there a limit on size of downloads using mobile broadband? Any help would be much appreciated :).
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
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56,452
I think you have answered your own question

mobile broadband frequerntly freezes on large downloads ( over 10mb) in UK and I don't see any reason to suppose it won't happen in Australia either
Try downloading it using a fixed connection
 
Joined
Jan 5, 2011
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Hurricane - I am having the same problems myself and it is really frustrating!

dvk01 - I can understand you are upset with hurricane's second post but your comments are just as offensive.

1. Just because this problem occurs in the UK doesn't mean we in Australia should just accept slow unreliable broadband as well. It is NOT ACCEPTABLE in the UK nor in Australia!

2. Suggesting that the only way to download files over 10mb is to use a fixed connection is also unacceptable. I was under the impression mobile broadband was being promoted to busy "on the move" business professionals who want to be able to access the internet wherever they are!

Imagine receiving an email from your boss asking you to download the 11mb attachment for urgent attention and you tell the boss you can't because the mobile broadband you are using is too slow and/or it freezes halfway through the download?

I myself had a fixed broadband connection and when I moved out I was informed by the ISP that I could not use the modem at my new address and if I wanted to I had to pay another $200 installation charge at my new home. Since my new house was being built I stayed with relatives who had no internet whatsoever. I was not prepared to pay another $200 installation charge at my relatives and then another $200 at my new house a few months later! For conveniece I thought the mobile broadband was the way to go. Sadly it has been a total waste of money!

Hurricane - I've read on other forums that the problem could be to do with your firewall or something like that. It could also be due to your ISP imposing 10 minute limits - which I think means that after 10 minutes of downloading, your download is stopped and you have to start all over again!

One solution offered is to just keep disconnecting your modem, wait a few minutes and then reconnect again. I've tried this and it is a pain in the butt having to disconnect, reconnect, disconnect etc 5 or 6 times a day!

I have emailed the tech support site of my ISP and they keep insisting they need to speak to me directly. The problem with this is that the reception I get on my mobile phone is almost as pathetic as the mobile broadband and every call I get drops out after a few minutes!

And yes the mobile broadband and mobile phone are with the same provider!

I'm not sure what can be done with the telecommunication system here in Australia. I am hoping the NBN will resolve many of these problems - but with so many politicians opposing new technology I'm not confident that we patient and frustrated consumers will get anything even remotely efficient in the near future!

Good luck with your mobile broadband problem - I for one am going to turf it out as soon as I find a reliable "fixed" broadband provider!
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
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bettestreep2008 get off your high horse and read what was posted. Nowhere was I rude or offensive, just stating facts

Mobile broadband on a worldwide basis isn't in any way comparable to fixed line broadband
Technically it is broadband becasue it allows a connection speed of above 1mb but it isn't the same as what most people will class as broadband.

It has a lot more restrictions & by its sheer nature and using mobile phone masts & networks will get overloaded & have drop outs
All mobile phone connections sufer from the same problem to a certain degree with voice calls. We can put up and adapt to odd missing words or interference on a voice call. Computers aren't so forgiving & will drop the connection if too many errors occur
If you are very lucky, you will be on a cell that has very few other users so not so congested but all it takes is 3 or 4 other users on a voice call & that takes priority over data connections

Despite being sold as a broadband connection, in most places they are only usable for general surfing and watching Youtube videos ( normal not HD) is about the linits
 

TerryNet

Terry
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Joined
Mar 23, 2005
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80,838
Mobile broadband started as a way to check email, travel directions and the like while on the go. It works well enough and the carriers have beaten their own drums enough that our expectations now greatly exceed the networks' capabilities. From my reading it seems that 4G, where the signal is good and it is not overcrowded, may suffice as a person's main and only internet access. But 3G, which I think is what you have, has maximum download speeds of 600 Kbps to 1.5 Mbps and all the issues mentioned by previous posters--weak signals and too many people using at the same time.

If you must download a large file such as iTunes with Mobile broadband I suggest you try it where you have a very good signal and when usage is otherwise light (3 am?). I have never used one, but for this I would try a download manager that can resume interrupted downloads. Here is one that claims that ability (I know nothing about it; just found it by searching).
 
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