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Can't empty outbox in Outlook 2003

Discussion in 'Business Applications' started by rkbristol, Oct 30, 2007.

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  1. rkbristol

    rkbristol Thread Starter

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    I had 3 messages that I had trouble sending with Outlook. I eventually sent them with another email program. These three messages appear in the Outlook outbox only as a total number (3). I cannot see or access the actual messages but each time I exit Outlook it gives a message that I have unsent items in the outbox and asks if I still want to quit the application.

    How do I get the outbox cleared when I can't find or see the offending messages?

    Thanks,
    Robert
     
  2. biagrin

    biagrin

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    Jan 1, 2006
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    just delete the outbox file and it will be recreated with a new on next time outlook starts
     
  3. rkbristol

    rkbristol Thread Starter

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    I can't delete the folder.
     
  4. biagrin

    biagrin

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    which version of outlook are you using?
     
  5. rkbristol

    rkbristol Thread Starter

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  6. biagrin

    biagrin

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  7. rkbristol

    rkbristol Thread Starter

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    Thanks. It helped somewhat. I added a new profile and somehow was able to get rid of 2 out of the 3 messages. Still can't see them at all (only the number indicating that it is there in the outbox). Same message on exiting Outlook.
    Is it time to uninstall and reinstall?
    Thanks for your help,
    Robert
     
  8. EAFiedler

    EAFiedler Retired Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,172
    Hi rkbristol

    Do you have a View setup that filters what you see in Outbox for Outlook 2003?
    In Outlook, open the Outbox folder:
    View > Arrange By > Current View > Messages
    All messages should now appear.

    Placing Outlook 2003 in Work Offline mode should also allow you to delete messages from the Outbox.
    File > Work Offline
    Delete the message in the Outbox.
    File > Work Offline
    To toggle off: Work Offline.
     
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