Can't enter BIOS and can't enter Windows

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Colya

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Hey all,
my cousin dropped off her laptop (Acer aspire V5-571 series) with a problem.
when she booted up the PC it gave a message "Operating system not found", after a quick google search i found that if i boot from a USB installer and repair the PC, or go into bios and change the HDD location etc. I could fix it.
This is not the main problem, the main problem is i CANT get into the BIOS after everything i have tried and the only way i can fix this PC is if i enter the BIOS, anyone know either how to fix the OS not found without BIOS, OR, how to get into BIOS without windows.
(Yes i have tried pressing F2,Delete,F12 etc.)
 
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TonyB25

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The hard drive is probably damaged from the drop. If you can't get to the BIOS, something else on the motherboard may be damaged as well.
 

flavallee

Frank
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TonyB25:
I believe colya made a typo and meant to say "my cousin dropped OFF her laptop with a problem".
I don't believe he/she was saying that it got dropped on the floor.

colya:
Did your cousin tell you what happened to or what was done to that laptop before it was given to you.

--------------------------------------------------------------
 

TonyB25

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I believe colya made a typo and meant to say "my cousin dropped OFF her laptop with a problem".
I don't believe he/she was saying that it got dropped on the floor.

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You're right, Frank! I misread. of = OFF.

Still think it's a problem with the hard drive. Maybe motherboard. But now with an unknown cause.
 

Gr3iz

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This doesn't mention a specific model of Acer, but it may work for you ...
 

Colya

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TonyB25:
I believe colya made a typo and meant to say "my cousin dropped OFF her laptop with a problem".
I don't believe he/she was saying that it got dropped on the floor.

colya:
Did your cousin tell you what happened to or what was done to that laptop before it was given to you.

--------------------------------------------------------------
sorry my bad, it was a typo... she says the laptop had been in storage (nothing that could have damaged it) and before she put it away it was working fine.
 

Colya

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This doesn't mention a specific model of Acer, but it may work for you ...
i know your here to help, but every forum i have asked this on there is always one who thinks i haven't tried this. as i stated "(Yes i have tried pressing F2,Delete,F12 etc.)" everything to get into bios.
 

Gr3iz

Mark
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It's an attitude like that that makes it difficult for people to want to try to help you, which is all I was doing, trying to help!
This video indicates to press the <F2> key prior to powering on. This is an unusual method. Typically one would press the <F2> after powering on.
I'm out ...
 

TonyB25

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Maybe I read the post wrong, the problem seems to be the same. Bad hard drive and/or damaged motherboard.
 
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Had a similar issue come up with a dell. Technician instructed me to do hard shutdown 4 consecutive times after which it booted to a recovery console.


Sent from my iPhone using Tapatalk
 

Colya

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Had a similar issue come up with a dell. Technician instructed me to do hard shutdown 4 consecutive times after which it booted to a recovery console.


Sent from my iPhone using Tapatalk
already tried that nothing came up, just went straight to the OS not found screen
 

Couriant

James
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Well the POST seems to be working at least... Generally the screen will tell which button to press to get into SETUP. From what I have seen with Acer laptops the BIOS entry is F2. I usually hold F2 while pressing the power button. Do you get the ACER splash screen on boot up?

OS not found is a corrupt MBR in my experience. It seems that the BIOS issue may be a bug due to some settings. There is a BIOS recovery (though seems to be cumbersome) that is listed in the technical manual. Start here: https://www.manualslib.com/manual/440335/Acer-Aspire-V5-571.html?page=196#manual

Without being at the computer I can't say too much more.
 
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Regarding the can't find operating system problem, have you checked all the slots to see if perhaps a memory card such as an SD card is plugged into the computer? Have you checked the CD or DVD drive to see if there's a disk there? Sometimes people put in the memory card or thumb drive to enable boost on the computer. If there is a card or thumb drive inserted, or a CD in the drive drawer, your computer may be looking there to boot from.


Sent from my iPhone using Tapatalk
 

Colya

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Mar 9, 2016
Messages
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Regarding the can't find operating system problem, have you checked all the slots to see if perhaps a memory card such as an SD card is plugged into the computer? Have you checked the CD or DVD drive to see if there's a disk there? Sometimes people put in the memory card or thumb drive to enable boost on the computer. If there is a card or thumb drive inserted, or a CD in the drive drawer, your computer may be looking there to boot from.


Sent from my iPhone using Tapatalk
There is no sd card, CD, or other media device plugged in. and same issue.
Thanks for the help.
 
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