Can't Enter Network Key on Dell!

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becamico

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Joined
Jun 11, 2017
Messages
1
Helping my aging mother with her laptop.

Dell Inspiron 13, 5000 series. Windows 10.
She has somehow been able to connect to our home Wifi. But when we try to connect to any other network (phone hotspot, etc, other wifi...) the field comes up to enter the network security key, but it won't allow any data entry...cursor blinks, can't type. Have tried the physical keyboard and the virtual kb.
 
Joined
Jun 13, 2017
Messages
5
Try plugging in an external mouse and clicking in the box for data entry, or with the trackpad or screen. Sometimes the cursor pops up but doesnt begin data entry until you press the area you want to type into
 
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