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cant enter secure pages

Discussion in 'Windows XP' started by havinissues, Mar 3, 2004.

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  1. havinissues

    havinissues Thread Starter

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    hi,
    i am running windows xp W/ IE 6 sp1. I am having this issue where when i try to access any information on secure site's like my bank's site i get an error message saying "page cannot be displayed"..something about a DNS error/server can't be found. I have tried changing my security settings several different ways and that doesn't seem to work. This problem is new..it did not happen when I first had this computer. Another issue I am having is that I cannot download my windows updates because I get an error that says "active control settings prohibit dowlnload". I have tried resetting those and to no avail. This is very frustrating and I have tried tons of things to try & fix it. PLEASE HELP!!!
    havinissues:mad:
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
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    Can we first see a copy/paste of a HijackThis Scanlog; it may point the finger at a couple of possiblities. This problem is occasionally caused by firewalls or antivirus programs which have settings that interfere with Secure sites.

    http://www.lurkhere.com/~nicefiles/

    Unzip HijackThis to its own permanent folder, run it and click Scan. Then save the scanlog and copy/paste the contents here.

    In the meantime let me know what measures you have tried (or haven't tried) and ruled out with respect to these troubleshooting links:

    http://support.microsoft.com/?kbid=813444
    http://support.microsoft.com/default.aspx?scid=kb;en-us;326253

    For the Windows update problem, try step 3 here in particular; it should be a viable workaround no matter what:

    http://support.microsoft.com/?kbid=243787

    You may also wish to try the same workaround for your banking sites. For example, in your Internet Options > Security > Trusted>Sites, add your bank (for example *.bankofamerica.com) and UNcheck "require server verification (https) for all sites in this zone"

    see also:

    http://support.microsoft.com/default.aspx?scid=kb;en-us;193385&Product=wupd
     
  3. Rockn

    Rockn

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    Jul 29, 2001
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    Some sites also require that your browser has a minimum of 128 bit encryption.
     
  4. OhNos111

    OhNos111

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    I'd also like to add that your Financial institution should have a help center telephone number to assist clients with this exact issue. (That's the job I have. :D )
     
  5. Monstrous Mi

    Monstrous Mi

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    I believe most of these types of sites will redirect you to a page which explains the problem and how to correct it.
     
  6. OhNos111

    OhNos111

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    .....I wish! :rolleyes: I can't remember how many times I had to walk clients through the process to upgrade their security settings when we switched to 128bit. :(
     
  7. Rollin' Rog

    Rollin' Rog

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