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Can't even boot into safe mode

Discussion in 'Windows XP' started by zmanishere11, May 1, 2010.

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  1. zmanishere11

    zmanishere11 Thread Starter

    Joined:
    May 1, 2010
    Messages:
    2
    So here's what happened:

    Got a virus (didn't write the name down, last time that happens), my norton said I needed to restart to clean the virus.

    Did that twice but it came back each time.

    So I did a system restore back a couple of days and now if I start windows normally, I get blue screen of death, and if I try and start in any safe mode, it runs through something that looks like this:

    multi(0)disk(0)rdisk(0)partition(1)/WINDOWS/system32/Drivers . . . . . ..


    And then freezes at this:

    multi(0)disk(0)rdisk(0)partition(1)/WINDOWS/system32/Drivers/ephdxlat.sys


    without ever getting into safe mode.

    Any thoughts???
     
  2. Mumbodog

    Mumbodog

    Joined:
    Oct 3, 2007
    Messages:
    7,889
    Follow this guide to access files on you hard drive and delete that file "ephdxlat.sys" from the hard drive, then try to boot it normally. If it does boot successfully, re run a full system scan with your AV.

    http://www.howtogeek.com/howto/wind...backup-files-from-your-dead-windows-computer/


    If this does not get it booting, make a bootable AV CD and boot from it to scan the drive, remove any infections it finds, then try to start up normally.

    http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/

    I prefer the one from Kaspersky.



    .
     
  3. zmanishere11

    zmanishere11 Thread Starter

    Joined:
    May 1, 2010
    Messages:
    2
    tryed ubuntu, but can't get my hard drive to show, and when I run the antivirus you suggested, it only scans one file!!!
     
  4. Michael York

    Michael York

    Joined:
    Nov 7, 2007
    Messages:
    395
    Hi zmanishere11,

    This is Mike from the Norton Authorized Support Team.

    The issue you are having can be caused by important system files being infected, or it can also be caused by infected files that reside in your Restore point. Please follow the instructions in the link below to create a Norton Bootable Recovery CD.

    Download and create the Norton Bootable recovery CD

    Please let me know which Norton product and version you currently have installed. Also, please let me know if any infections are detected after you boot and then scan with the Bootable Recovery CD.

    Thank you,
    Mike



     
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