Can't Find Printers on Network

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PV68

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Apr 17, 2015
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I have a Windows 8 computer that can only see one of the Lanier copiers on our network. I pinged 3 of our Laniers on the network but only one is coming up. I have no issues on our other computers (which are the same models and imaged the same), it only happens on this one computer. I have connected it to other ports but nothing changes. I turned off the firewall on the computer in case that was blocking it but that changed nothing. I have also checked the Laniers to be sure they where not blocking any IPs.

I have searched the internet for any similar issues but can't seem to find anything quite like this...yet. I have also discussed this with my IT Manager but he can't come up with a reason for this ether.

So I thought perhaps someone here could give me some suggestions or ideas of what might be going on.

Thank you for your assistance!

PV
 
Joined
Sep 27, 2012
Messages
1,323
Are you using a print server or are the printers just plugged in as individual devices and configured manually? Can you provide the IP and Subnet for the PC and the printers it cannot connect to?
Also please run tracert from both this PC and one that can connect see if there are any differences (of course there will be, but the overall path is what we are looking for)
 

PV68

Thread Starter
Joined
Apr 17, 2015
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2
So as I was working to answer your questions and I did notice that the Laniers did not all have the same subnet. Once I changed it I was able to ping it from the computer in question. The strange thing is that all the other computers do not have any issue regardless of the subnet. Do you have any idea what this would be??

And thank you for steering me in the right direction, also thanks for your quick response! I look forward to telling my boss lol.
 
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Unless I had a complete diagram of your network and devices I could not tell. Good job fixing this issue though.
 
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