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Can't find the Device Driver "file" <<< still no sound :(

Discussion in 'Earlier Versions of Windows' started by size05, Feb 7, 2005.

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  1. size05

    size05 Thread Starter

    Joined:
    Dec 28, 2004
    Messages:
    37
    C-media's CMI8738 (have updated drivers, etc -- error message issue and may be the key to why my sound isn't coming back or driver re-installs won't take)


    I think the below TEXT from the error I'm getting may help some of you out there BETTER assist me in figuring out why I am unable to get my sound working again, and ultimately help me get it working ... that'd be nice :) Quickly, I've been frustrated since booting up one day a while back and realizing my sound was gone, and have gone through the basic troubleshooting time and time again, tried reinstalling drivers, etc, checked VOLUME (mute), uninstall/reinstall, hardware wizard, and here's something I may not have posted when using the hardware wizard --
    Again, it does find my PCI audio device (!) I run wizard. I find the updated device drivers as always and have them on my PC.

    Here's that code I've posted about before when trying to reinstall the drivers via Hardware Wizard:

    ERROR CODE: 69
    nobody seems to know what that's all about --
    But what I may have failed to mention or NOTICE is the TEXT that reads prior to this error below: (starts in CAPS, ends with "FILE")

    ERROR INSTALLING DEVICE
    Windows cannot find the PCI Multimedia Audio Device Drive "FILE"

    I overlooked the word "FILE" many times seeing this error, thinking it wasn't finding my audio device. I thought how could that be because I wouldn't be in the hardware wizard had it not found the audio device and it's drivers to reinstall -- right? But it's not finding the "FILE" ???? What is the device drive "file"?

    Anyone have a clue what this means??? The driver file?
    Will I ever get sound again :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused:
     
  2. JSntgRvr

    JSntgRvr Moderator Malware Specialist

    Joined:
    Jul 1, 2003
    Messages:
    18,552
    First Name:
    José
    The error is ussually due to incompatible software. How does the Audio Device appears in the Device Manager? If it appears as an unknown device, use the following process to identify the Vendor's and Device's ID:

    Microsoft Database:

    SUMMARY

    This article describes how to identify and locate vendor information for a device that is displayed as Unknown Device on the Device Manager tab in the System Properties dialog box.

    This method can also be used to identify an unknown display adapter listed as Standard PCI Graphics Adapter (VGA).

    MORE INFORMATION

    Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

    When you install Microsoft Windows, the Add New Hardware Wizard may search for drivers for an unknown device. When Windows searches for the best driver for the device and it is unable to find one, you way receive the following message:
    Unknown Device
    Windows has not installed a driver for this device.

    When you click View devices by type on the Device Manager tab in the System Properties dialog box, the device may be displayed as Unknown Device under Other devices.

    When your computer starts, the Peripheral Component Interconnect (PCI) devices are polled for the following information:
    Vendor ID
    Device ID
    Subsystem ID
    Hardware Revision ID

    This information is stored in the following Windows registry location:
    HKEY_LOCAL_MACHINE\Enum\PCI\VEN_<vendorID>&DEV_<deviceID>&SUBSYS_<subsystemID>&REV_<hardwarerevisionID>

    Where <vendorID> is a four-digit hexadecimal vendor ID number, <deviceID> is a four-digit hexadecimal device ID number, <subsystemID> is a subsystem ID number, and <hardwarerevisionID> is a hardware revision ID number.

    To use this information to help you identify the unknown device, follow these steps:

    Click Start, and then click Run.
    Type Regedit in the Open box, and then click OK.
    Expand the following registry subkey:
    HKEY_LOCAL_MACHINE\Enum\PCI

    Under PCI, expand one of the following subkeys.
    VEN_vendorID&DEV_deviceID&SUBSYS_subsystemID&REV_hardwarerevisionID

    For example:
    VEN_11C1&DEV_0442&SUBSYS_04401668&REV_01

    Click the folder that appears beneath the subkey that you expanded in step 4.

    In the right pane, record the values of following registry entries that appear:
    Class
    DeviceDesc
    Mfg

    "Class" is the class of the device, such as "Modem". "DeviceDesc" is the description of the device, such as "Lucent Win Modem." "Mfg" is the device manufacturer, such as "Lucent."

    To identify an unknown PCI device, follow these steps:

    View the registry entries in the folder that appears in each of the registry subkeys under the following registry key:
    HKEY_LOCAL_MACHINE\Enum\PCI

    Note the Class registry entry with the Data value of "Unknown".

    Record the following information of the parent registry subkey where this value is located:

    Vendor ID
    Device ID
    Subsystem ID
    Hardware Revision ID

    For example, the Unknown Data value is found in the subfolder of the following registry subkey:
    HKEY_LOCAL_MACHINE\Enum\PCI\VEN_11C1&DEV_0442&SUBSYS_04401668&REV_01

    In that case, record the following information: Vendor ID 11C1
    Device ID 0442
    Subsystem ID 04401668
    Hardware Revision ID 01

    To identify a display adapter that is listed as Standard PCI Graphics Adapter (VGA), follow these steps:

    View the registry entries in the folder that appears in each of the registry subkeys under the following registry key:
    HKEY_LOCAL_MACHINE\Enum\PCI

    Note the DeviceDesc registry entry with the Data value of "Standard PCI Graphics Adapter".

    Record the following information of the parent registry subkey where this value is found:
    Vendor ID
    Device ID
    Subsystem ID
    Hardware Revision ID

    For example, the "Standard PCI Graphics Adapter" Data value is found in the subfolder of the following registry subkey:
    HKEY_LOCAL_MACHINE\Enum\PCI\VEN_8086&DEV_7121&SUBSYS_801F104&REV_03

    In that case, record the following information: Vendor ID 8086
    Device ID 7121
    Subsystem ID 801F104
    Hardware Revision ID 03

    Start Microsoft Internet Explorer, and then visit the following PCI Vendor and Device Lists Web site:

    http://www.pcidatabase.com/

    Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Click the By Vendor ID link.
    Click the 0xVendor ID link, where Vendor ID corresponds to the Vendor ID that you recorded in step c. For example, click 0x11C1 AT&T Microelectronics.

    On the Vendor Information page, search for the 0xDevice ID, where Device ID corresponds to the Device ID that you recorded in step c. For example, 0x0442.

    Record the Device ID information that corresponds to this Device ID. For example:

    Chip Number: 1646T00
    Description: V.90 Lucent Modem
    Notes: Drivers http://808hi.com/56k/ltwin7.htm

    Use this information to locate a compatible driver for the device.

    Let us know how it goes!
     
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