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Can't forward mail in Netscape 7.1

Discussion in 'Web & Email' started by Libra_girl, Apr 19, 2004.

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  1. Libra_girl

    Libra_girl Thread Starter

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    My Operating system is win 98 but don't care which win I use (at work or at a friend) I can't forward mail in Netscape.

    I've been to their help site but I'm still getting the same problem. I keep getting the following message:-

    "The following problem occured while procesing your request.

    We're sorry we are unable to send this message at this time. Please try to send your message later." (Reference #112).

    Can someone please help me!!!
     
  2. hewee

    hewee

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    Libra_girl,

    Welcome to TSG :)

    Never heard of that before.
    Are you saying you have the same trouble on more then one PC?

    Go to preferences. Click the + on Mail and Newsgroups. Then high light Send Mail. Is " Send the message in both plain text and HTML" checked?

    Forwarding a Message

    When you forward a message, you can specify how to place new text relative to the original text: inline (in the body of the message; this is the default), or as an attachment.

    To forward a message:

    1. Select the message and click Forward.
    2. Type the name or email address of the recipient.
    3. Click Send.

    To set the default for forwarding messages:

    1. Open the Edit menu and choose Preferences.
    2. Under the Mail & Newsgroups category, click Composition. (If no subcategories are visible, double-click Mail & Newsgroups to expand the list.)
    3. For forwarding messages, choose Inline (in the message body) or As Attachment.
    4. Click OK.

    Tip: To override the default for forwarding a message, select the message, open the Message menu, and choose Forward As, then choose Inline or Attachment.
    -----------------------------------------------------------------------------------
    Mail & Newsgroups Preferences - Composition

    Composition preferences affect how you create messages (for example, forwarding options and address autocompletion) in all accounts. If you are not already viewing the Composition settings, follow these steps:

    1. Open the Edit menu and choose Preferences.
    2. Under the Mail & Newsgroups category, click Composition. (If no subcategories are visible, double-click Mail & Newsgroups to expand the list.)

    * Forwarding and Replying to Messages: Use the Forward Messages drop-down list to choose how you want forwarded message text to appear: as an attachment or inline (in the body of your message).
    * Automatically quote the original message when replying: Select this to include the original message text in your reply. Then use the drop-down list to select where you want to place your reply in the message area.
    * Composing Messages: Select to have Mail & Newsgroups always check the spelling of your messages when you click Send. Choose to have Mail & Newsgroups use "quoted printable" MIME encoding when sending regular messages that use an 8-bit character set (for example, Latin ISO88359).
    * Wrap plain text messages at __ characters: Enter a number to set the right margin for text in the message area.
    * Character Coding: Select the language you want Mail & Newsgroups to use as the default for outgoing mail and newsgroup messages.
     
  3. Libra_girl

    Libra_girl Thread Starter

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    Thanks Hewee, for your help but I'm still getting the same message. I followed your steps (well some of the things where in place already, the only thing was that I had to choose the "Send the message in both plain text and HTML"

    Could the problem be at their end? Does Netscape have a fax number so that I can fax them? Cause I can afford too call they Technical Support and have my call end up in Indian or some other place where they call centres might be.
    :rolleyes:
     
  4. hewee

    hewee

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    You did not say if you had the same trouble on more then one PC.

    Your get better help here on the web.

    Here is "Ramona" web site and I could not find anything there about your trouble. But maybe she can help you got at the other forums she is always at.

    http://home.att.net/~cherokee67/index6.html

    http://www.windowsbbs.com/forumdisplay.php?forumid=5

    http://sillydog.org/forum/viewforum.php?f=1

    Please post back on what's going on and how you fixed it because your the first I ever heard have trouble like this.
     
  5. Libra_girl

    Libra_girl Thread Starter

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    Yes, I have the same problem on more than 1 pc.
     
  6. hewee

    hewee

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    Thanks Libra, I asked Ramona to come take a look into this so hang on.
     
  7. hewee

    hewee

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    Just wonder on the forwarding of the email.
    Is this the Netscape WebMail and not the regular Mail Account?
     
  8. Libra_girl

    Libra_girl Thread Starter

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    Yes its Netscape webmail.
     
  9. hewee

    hewee

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    OK thank you.
    I don't use the webmail so don't know what there settings are. So you can look at there web site to see what options they have. If they do not have any options to forward the email then it is a server side problem.
    Can you post a link to the netscape help you was talking about? Like I said I don't have the netscape webmil so can't just go and look and trying to find out by going to there site keeps taking me to the signup for web mail page.
     
  10. Libra_girl

    Libra_girl Thread Starter

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    Hi Hewee,

    I'm no computer expert so please tell me how do I go about doing that? and how would it help me?
     
  11. hewee

    hewee

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    When your at you web email you said you been to their help site.
    Can you copy the address of the web page or pages you went to and paste them here for me.
     
  12. hewee

    hewee

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  13. Libra_girl

    Libra_girl Thread Starter

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    Hi Hewee,

    It's mail with and without attachments. Ramona had suggested I try this:-

    If you are using the IMAP account through the Netscape Mail & Newsgroups Settings, then I would save any email in your current IMAP folders, to another Email Account, and delete the Imap Account. Exit Netscape, reopen, then set up the account again.

    How do I save my e-mails to another e-mail address if I can't forward them?
     
  14. hewee

    hewee

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  15. luckyrunt

    luckyrunt

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    i am having the same problem. don't matter what kind of email i want to send.... forward, reply or new, i too get that reference 112 and it wont send it. i wrote libra and she responded to me, this site sent me an email letting me know i had a message in my inbox, but i get this (Could not find phrase 'pm_notenuffposts') and can not get my message from libra.
     
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