cant get computer to open past welcome page

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arxxguy

Thread Starter
Joined
Nov 19, 2011
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5
Dell Vostro 1500, I know thats small potatoes but it has all my life on it and it won't open. I installed pc cleaner pro to address a csrss virus. When ask to restart computer it rebooted and went to welcome sign in page. I enter password and music startup ( loading your personal settings) displays, then goes to blank desktop befor closing network settings and right back to sign in. Thats it, I haven't a clue how to fix this and really need to get to my files.
Any help would be appreciated.
Arxxguy:confused:
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
It's possible using PC Cleaner Pro has caused this issue.

Registry cleaners, though called vital tools by companies that create them, are unnecessary and potentially dangerous programs.

From Elvandil:
There is no reason to ever clean the registry. It doesn't make the system faster and only risks damage. It's like Russian Roulette with no prize for not losing.
Search for "reg cleaners" or "registry cleaners" in the forum and see what you find. Better yet, do a web search for "I used a registry cleaner".
Relying on an automated process to delete things from such a fragile place as the registry isn't the best idea. We get lots of redo's on systems because people, as soon as we leave, install ALL SORTS of registry cleaners and do so much damage that they are back in the shop.
Windows uses a binary search when looking up keys, which means that even to look up a key in 4.2 billion keys it needs to look at maximally 32 keys. It isn't going to make the slightest bit of difference if there are a half-million obsolete keys present.
http://www.chaoszone.org/index.php?s=registry+cleaners
Then, there are the registry repair programs. Those people should be shot. If you look at the proposed "fixes" in some piece of junk like WinDoctor, you will find that over 90% of the "fixes" the program plans to make are wrong. They are introducing new errors into the registry which these things will now say are "correct". If it finds a missing Help file, for example, it will create a new link to the next Help file it finds, not the one that is missing and not the correct Help file for the application that is missing one. Only a human would notice the difference.
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Try booting into Safe Mode and performing a System Restore.

How to Access Safe Mode

While the computer is turning on, tap F8 repeatedly until a black screen with white text appears. Using your arrow keys highlight the option Safe Mode and hit Enter.
 

arxxguy

Thread Starter
Joined
Nov 19, 2011
Messages
5
Was able to get to black screen with f8 key but even starting is safe mode it opens and closes back to sign.
 

arxxguy

Thread Starter
Joined
Nov 19, 2011
Messages
5
Is there a way to system restore on black screen to before I loaded pc cleaner?
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
What operating system is running on the problem PC?

And do you have a Recovery Disk or Operating System Disk that may or may not have come with it?
 

arxxguy

Thread Starter
Joined
Nov 19, 2011
Messages
5
windows xp proffessional. I may be able to get original operating system disc from my company that gave me computer. Will I lose all my stuff thats on that laptop? I have hundreds of excel files that I use daily for business. This would be tough to lose all info.
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
I was thinking of performing a Repair Install where you wouldn't lose any information.

But it's not likely that you'd be able to get your hands on a Windows XP Disk if you don't already have it.

Since you don't, I can only assume that you either have a Recovery Partition or that you will have to order a Recovery Disk from the manufacturer (both of which will cause you to lose all personal files).

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For now, try all the different options that display at the Advanced Boot Options screen (where you were when you hit F8 repeatedly before).
 

arxxguy

Thread Starter
Joined
Nov 19, 2011
Messages
5
I have discs from my home computer but xp professional. I have a version 2002 windows XP home edition disc, Bitware for windows 95/98/NT/ME/XP, P4S533 Motherboard, AOpen Bonus pack, Graphics and lancard. I will try to get XP Pro from office on Monday. I know they loaded XP after laptops were purchased. I will try all options on black screen till then.
 
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