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cant get computer to open past welcome page

Discussion in 'Windows XP' started by arxxguy, Nov 19, 2011.

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  1. arxxguy

    arxxguy Thread Starter

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    Dell Vostro 1500, I know thats small potatoes but it has all my life on it and it won't open. I installed pc cleaner pro to address a csrss virus. When ask to restart computer it rebooted and went to welcome sign in page. I enter password and music startup ( loading your personal settings) displays, then goes to blank desktop befor closing network settings and right back to sign in. Thats it, I haven't a clue how to fix this and really need to get to my files.
    Any help would be appreciated.
    Arxxguy:confused:
     
  2. TheShooter93

    TheShooter93 Malware Specialist

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    It's possible using PC Cleaner Pro has caused this issue.

    -----------------------------------------------------------------------------

    Try booting into Safe Mode and performing a System Restore.

    How to Access Safe Mode

    While the computer is turning on, tap F8 repeatedly until a black screen with white text appears. Using your arrow keys highlight the option Safe Mode and hit Enter.
     
  3. arxxguy

    arxxguy Thread Starter

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    Was able to get to black screen with f8 key but even starting is safe mode it opens and closes back to sign.
     
  4. arxxguy

    arxxguy Thread Starter

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    Is there a way to system restore on black screen to before I loaded pc cleaner?
     
  5. TheShooter93

    TheShooter93 Malware Specialist

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    What operating system is running on the problem PC?

    And do you have a Recovery Disk or Operating System Disk that may or may not have come with it?
     
  6. arxxguy

    arxxguy Thread Starter

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    windows xp proffessional. I may be able to get original operating system disc from my company that gave me computer. Will I lose all my stuff thats on that laptop? I have hundreds of excel files that I use daily for business. This would be tough to lose all info.
     
  7. TheShooter93

    TheShooter93 Malware Specialist

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    I was thinking of performing a Repair Install where you wouldn't lose any information.

    But it's not likely that you'd be able to get your hands on a Windows XP Disk if you don't already have it.

    Since you don't, I can only assume that you either have a Recovery Partition or that you will have to order a Recovery Disk from the manufacturer (both of which will cause you to lose all personal files).

    -------------------------------------------------------------------------------------------------

    For now, try all the different options that display at the Advanced Boot Options screen (where you were when you hit F8 repeatedly before).
     
  8. arxxguy

    arxxguy Thread Starter

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    I have discs from my home computer but xp professional. I have a version 2002 windows XP home edition disc, Bitware for windows 95/98/NT/ME/XP, P4S533 Motherboard, AOpen Bonus pack, Graphics and lancard. I will try to get XP Pro from office on Monday. I know they loaded XP after laptops were purchased. I will try all options on black screen till then.
     
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