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Can't get dell inspiron to find wireless network

Discussion in 'Networking' started by bullsfan, Jan 25, 2009.

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  1. bullsfan

    bullsfan Thread Starter

    Joined:
    Jan 25, 2009
    Messages:
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    Hope someone out there might be able to help....

    I have a Dell Inspiron 530s desktop and I'm trying to get it onto our Tiscali wireless connection. The connection works fine as I already have a laptop hooked up to it.

    I've followed all the instructions that came with the installation disc with Tiscali and everything appears to be set up correctly, but it isn't managing to find any wireless networks (there are a number in our building so it should be finding several). The laptop works in the same room so it shouldn't be out of range.

    When you go to the network connections screen, its status is listed as enabled, but it has a red cross by it. I managed to very briefly get it working when I connected it directly via the ethernet cable and then the connection survived when I unplugged it and the router sat right next to it, but then as soon as I set it back up in the room next door again and it died (difficult to have it permanently set up in the same room as it involves training wires everywhere.)

    Any ideas would be much appreciated.
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,934
    does the desktop have a wireless adapter in it

    Post make and model of the router

    post device manager and ipconfig /all from desktop
    start>
    control panel>
    system>
    hardware tab>
    device manager button>

    network adapters
    click on the + sign

    post backs whats there

    also any ! X or ?
    ------------
    ipconfig /all

    TWO Methods to do that - some people have problems with ONE----

    ONE ---------------------------------
    start
    run
    cmd
    ipconfig /all

    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    TWO -----------------------------------------------

    Start, Run, CMD to open a DOS window and type:

    IPCONFIG /ALL >C:\RESULT.TXT

    Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.
     
  3. bullsfan

    bullsfan Thread Starter

    Joined:
    Jan 25, 2009
    Messages:
    6
    Thanks for responding so quickly...

    does the desktop have a wireless adapter in it: yes

    Post make and model of the router: siemens gigaset SE587 WLAN dsl

    post device manager and ipconfig /all from desktop: Broadcom 802.11g Network adapter (also Intel(R) 82562V-210/100 Network connection)


    Windows IP Configuration
    Host Name . . . . . . . . . . . . : KathAndStePC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
    Physical Address. . . . . . . . . : 00-1E-8C-30-DD-BD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : tiscali.co.uk
    Description . . . . . . . . . . . : Intel(R) 82562V-2 10/100 Network Connecti
    on
    Physical Address. . . . . . . . . : 00-1D-09-7B-0B-D6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.tiscali.co.uk
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{C450CAED-A00C-43CD-8FEF-481A73779
    C7B}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


     
  4. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,934
    is it XP or Vista

    turn off IPv6
    you can do that in XP by uninstalling from add/remove programs
    in vista
    network adapter
    properties
    clear the checkbox
    Internet Protocol version 6 (TCP/IPv6) component in the list
     
  5. bullsfan

    bullsfan Thread Starter

    Joined:
    Jan 25, 2009
    Messages:
    6
    It's a vista.
    I've turned off IPv6 but it's still not finding any networks I'm afraid.
     
  6. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,934
    post an ipconfig /all again
     
  7. bullsfan

    bullsfan Thread Starter

    Joined:
    Jan 25, 2009
    Messages:
    6
    C:\Users\Ste>IPconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : KathAndStePC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Wireless Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
    Physical Address. . . . . . . . . : 00-1E-8C-30-DD-BD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : tiscali.co.uk
    Description . . . . . . . . . . . : Intel(R) 82562V-2 10/100 Network Connecti
    on
    Physical Address. . . . . . . . . : 00-1D-09-7B-0B-D6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.tiscali.co.uk
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 9:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{C450CAED-A00C-43CD-8FEF-481A73779
    C7B}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  8. etaf

    etaf Wayne Moderator

    Joined:
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    Messages:
    55,934
    try downloading netstumbler and see what that detects
    program on righthand side
     
  9. bullsfan

    bullsfan Thread Starter

    Joined:
    Jan 25, 2009
    Messages:
    6
    Sorry for delayed reply - ran netstumbler and it scanned but no wireless adapter found. In the devices drop down it lists both the LAN adapter and the broadcom wireless adapter and says they are both unsupported.

    Any other suggestions? It's a brand new dell so I'm hoping the network adapater isn't broken.
     
  10. etaf

    etaf Wayne Moderator

    Joined:
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    Messages:
    55,934
    I think there is a problem with netstumbler on certain adapters - I know terrynet has seen a problem before - I'll ask him to look in
     
  11. bullsfan

    bullsfan Thread Starter

    Joined:
    Jan 25, 2009
    Messages:
    6
    Many thanks etaf - really appreciate your help.:)
     
  12. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,556
    Hey, etaf, why don't you ever invite me in to an easy problem? :)

    Does NetStumbler really run on Vista now? I agree that some adapters are not supported, but I don't know which.

    What's the model number for the Broadcom 802.11g Network Adapter? Do you have the latest driver from Dell's web site?

    What encryption are you using on the router, and have you tried w/o encryption?
     
  13. etaf

    etaf Wayne Moderator

    Joined:
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    Messages:
    55,934
    Hi Terry :)
    I'm not sure, but the other half vista laptop is away - so I have no way of testing now for probably a few weeks


    on various google search
     
  14. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,556
    A couple low tech questions ...

    Are the antenna leads tight? Can the antenna "see" the router (unobstructed line of sight path from router to desktop adapter's antenna)?
     
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