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Can't get media to play in Quick Time or Real Player

Discussion in 'Multimedia' started by socabch, Dec 11, 2011.

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  1. socabch

    socabch Thread Starter

    Jul 7, 2002
    Good Morning,

    I'm helping a friend set up their new hard drive on the laptop. They want to play music and dvd's so I loaded Real Player and Quick Time. Can't get either to play. What am I missing?

    Thank you
  2. Phantom010

    Phantom010 Trusted Advisor

    Mar 9, 2009
    You need a player that will open the MPEG-2 file type:



    You can also play commercial movie DVDs with Windows Media Player as long as you download the proper codecs. The K-Lite Codec Pack includes MPEG-2 and many more. However, it's easier and safer to use the above players instead. They will play just about everything.
  3. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
    whats the make and model of the PC
    whats the DVDs you are trying to play
    and what music are you playing - CDs or MP3 files
    can you provide some more detail

    also have a look at device manager for any ? or !
    Device Manager
    Post back the results in device manager
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    windows key and pause Key should open to allow device manager to be seen on laptops may need to use windows key + FN key + Pause Key
    if not then

    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager
    post back any devices listed there with a ! ? or X

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
  4. Phantom010

    Phantom010 Trusted Advisor

    Mar 9, 2009
    Are you trying to get the CDs and DVDs to play automatically?

    If so, you need to make sure AutoPlay is enabled on the CD/DVD drive.

    What's your operating system?
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