Cant get on the internet...running xp windows..how do i fix

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rortega474

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Can't get on the internet...running windows xp..ran PC-DOCTOR 5 FOR WINDOWS..everything looked good...failed the TCP/IP TEST. How do I fix the problem? Message reads as follows..COULD NOT COMMUNICATE WITH REMOTE HOST.
 
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flavallee

Frank
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If that's a factory-brand computer, advise us what its brand name and model name and model number is.
If that's a self-built computer, advise us what the brand name and model number of its motherboard is.

How long has that computer been running Windows XP, and does it have Service Pack 3(SP3) installed?

Are you unable to get on the internet with a wired ethernet connection or with a wireless connection or with both?

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rortega474

Thread Starter
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May 5, 2019
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Yes...it is a factory brand computer...I bought it about 7 months ago...when I bought it was working fine....
OS Microsoft Windows XP Professional
Version 5.1 2600 Pack 2 Build 2600
System Manufacturer Lenovo
System Model 195152U
System Type x86-based-PC
BIOS Version/date Lenovo 79ETE7WW[2.27],,3/21/2011
BIOS Version 2.4
 

flavallee

Frank
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According to that system model number(1951-52u), you appear to have a Lenovo ThinkPad T60 15" laptop.
It appears it was introduced in early 2006 and came with Windows XP Professional 32-bit.
The Service Pack 3 upgrade for Windows XP 32-bit was released in early 2008.
If you right-click "My Computer" and then click "Properties", the small window that appears will confirm if yours has the SP3 upgrade.
Yours appears to have a BIOS update which was released in March 2011, so its previous owner appears to have done maintenance on it up to that time.
What's the exact serial number on yours, and which country was it purchased in?

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Couriant

James
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So this is a laptop on Windows XP... do you have the wireless icon on the bottom? Does it have a red x?
If you right click and choose View Networks do you see your network?
What happens when you try to connect to it?

If it shows you are connected, go to Start > Run > type cmd and press enter. Then type IPCONFIG/ALL and confirm the details you see for the wireless connection (DHCP enabled, IP Address, subnet mask, default gateway and DNS servers)
 

flavallee

Frank
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rortega474 hasn't replied back in 10 days, so any further comments and advice from us may be a waste of time.

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